Moving to a new location is not a valid reason to ignore your customers. How hard would it be for them to change phone message to something in the order of " Hello, you have reached Tyler's Manufacturing. We are currently moving to our new facility and are unable to process orders at this time. We hope to be up and running by XX date. Thank you for your patience."

Also, if they are indeed staying in business, why can't they update their website?

Placing an order with Tyler's at this time is a pretty big gamble, however, it is your money.