And I think that it was about three years ago that I first got that "the original owner just died and we're his kids trying to pick up the pieces" story. They had profound difficulty returning phone calls back then as well, as I recall.

So much of customer satisfaction can be accomplished with customer contact. As I've mentioned up-thread a couple of times, it's too bad no one from the company has taken the time to respond to this thread . . . or to update their site . . . or to return calls . . . or to ship product.