I would call them, email responses can take a long time.
The extractor is on the right side of the slide - it pulls ("extracts") the case out of the chamber.
On the way back, the case lip hits the ejector lever which is in the left side of the frame, it's one of those levers you have to push down to get the slide back on. This lever stops the case from going back any further, and the continuing pull of the extractor flips the case up and out to the right.
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