I don't understand the confusion either. All I can say is they have had my weapon for a month and apparently....I need to call up there and climb-the-ladder to find somebody that will get my gun turned around. I have heard so many times that folks like you have received prompt service, but they have had mine for a month come July 10th. and had not touched it yet as of July 5th.
Some folks have elected NOT to return theirs for the recall. I suppose that is a matter of personal choice.
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Post Script: I must have rattled a cage when I called on the 5th. I just got off the phone with S&W and my gun has shipped and should be in my hands by Monday. So....I guess there really is a Santa Claus after all.