Check to see if the flag is up on the lock. If the extractor has become loose, you can slip a business card under the cylinder and unlock the cylinder stop and the turn the cylinder freely. If the cylinder will not turn, it is probably not the extractor. If the cylinder turns freely, hold the extractor in place and turn the cylinder until it screws in far enough to unlock. It has left hand threads so turning counterclockwise tightens. If you find the problem, please let us know.

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Richard Gillespie
FBINA 102