Can you post a photo of the cracked area for us? I'd like to see what to check for in the future. Sure hate that for you, good luck on the replacement.
Sad that a once great company just seems to be slipping so much in the QC and Customer Service departments, I can't think of two more important aspects of a business from our standpoint, from thier's I gues it's just 'Profit and Profit'.
RD

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Got a Phd from Hard Knocks U