So the 686 ssr made its way to the S&W warranty dept on Thursday. (fedex tracking confirmed) I called yesterday and they said the gun just arrived and they couldn't give me any information on it, or what's going to be done. They said in about 7-10 working days. The CS was very rude from the get-go.

Do you typically hear from S&W prior to them sending out a "fixed" gun?

Based on the pictures, can the frame on this gun be "fixed" or will a new frame be necessary?

Thanks in advance!