Originally Posted by CJWig

After talking with Dave from S&W about my magazine drop problem and agreeing to send me the magazine release, I decided to call back after waiting two weeks since the part was not received. I got Miguel and he said that the S&W new policy was that the firearm had to be sent to them for repair and apologized for the misunderstanding with a slightly arrogant tone. This is very poor customer service. S&W should have called me if the policy changed after my call since I would have been waiting for the part indefinitely. I am really miffed and S&W is at the bottom of my list for future gun purchases. I will likely return the gun for refund tomorrow. This manufacturing defect in approximately 50% of their Shield 0.40 guns based upon this poll is totally inexcusable. S&W - shame on your quality and customer service.