I think Smith and Wesson Customer Service is terrific. Fortunately I have only had to use them a few time over the years, all for incidental issues. They make a quality product and stand behind it. They will continue to get my business. My most recent experience involved a Wilson Combat Mag that came with my 1911...not a SW product. Called 'em, told them the issue (lip a little tight making loading a little more difficult than it should be), they said no problem, send it in and we'll replace it. This experience was recent, and with all the hysteria, they said 'please be patient with us,' as timelines were unpredictable. They were right, took about two plus months for delivery. I just happened to call for an update a day before it arrived (didn't want it to get lost due to the overwhelming demand/workload), and the rep told me they had 'over a million' magazines on back order....and said gun tally far exceeded that. Kudos to Smith and Wesson.