I was about to start a thread on this topic, but just saw this one tonight.

I too ordered some grips, on September 1st to be specific. After three weeks I called customer services and was able to talk to someone fairly quickly. I was told that they had recently changed their shipping order processing contract to a new company and
there were many 'bugs' to be worked out.
Long story short, I still do not have my new Smith and Wesson grips.

Many phone calls.
Same excuses.
I'm rather upset, but I do want these grips...

Sidenote:
Bryan at WoodCaliber.com has been fantastic with communication about a special order for stocks for a Colt 1911 I asked him to make for me. Check him out!