Never got a response via my message off their site. Called in today, spoke with a very nice lady about the situation.

She asked for some information, apologized for the weird issue... and will be sending out a UPS label to ship the current press back.

She was very confused, she seemed to think that there was no such thing as touching up a press before they ship.. they pass QC or don't.

Weird situation, however their Customer Service is very good!