Yes Bob. The day after I purchased it and noticed the defect, I called S&W and spoke to a representative. I described in detail the problem and he emailed me a FedEx shipping label and told me to enclose a letter, describing (in detail) the problem I was experiencing. I shipped it out that same afternoon. After two weeks, I called to inquire about the findings. They told me they replaced the cylinder. Like I stated, it's still not functioning as it should.