After speaking with S&W Customer Service a few times about my .45 Shield, I'm convinced of their dedication.

When they get your gun, the only thing they have to go by is your written description of the problem. They inspect and change a part, etc., test a few rounds and ship it back to you. You should test a full magazine of several brands and types of ammo.

I've heard about several Glocks that went back to the factory. Gun sales are pushing production and a few lemons get shipped out.