How familiar. Your experience reminds of a good majority of mine...it seems that no matter what I buy these days there's virtually always something wrong; whether with quality, craftsmanship, operability, a recall, etc. Doesn't matter if it's a firearm or a vehicle, too often it has to go back for some reason or another, and it's ultimately a gamble as to whether the issue itself is resolved, as well as the condition it will return in. If the manufacturer doesn't damage it, the chances of the shipping "gorillas" doing it is always a major concern. It's really sad.

I "feel your pain" and wish you the very best. And I'd be VERY persistent that they make it right.