I wonder two things...
Would it have sat there a few more weeks if I had not emailed?
Did they fix it this time?
It's being shipped to my gun range. The gunsmith will check it out and if not in good working order will contact S&W again.
I hope they replaced it.

Sent: Tuesday, May 17, 2017 12:17 PM
Hi Mr. xxxxxxx,
Your firearm is being shipped today, here is the tracking info, very sorry for the delay

Sent: Monday, May 15, 2017 7:31 PM
Hi Mr. xxxxxxx,
I have not heard either, and have sent an urgent communication...it appears the firearm is ready to return to you, but hasn't shipped, trying to confirm why, will advise asap
xxxxxx

-----Original Message-----
Subject: Re: RMA CYFxxxx
Sent: Monday, May 15, 2017 7:31 PM
Hi xxxxxx,
I never got a response.
Thanks,
xxx

On 5/11/2017 5:31 PM, xxxxxxx wrote:
> Good afternoon, Mr. xxxxxxx,
> I will be out of the office tomorrow, but I have forwarded this to
> others for some information for you, sincerely sorry for the delay,
> xxxxxx

> Subject: RMA CYFxxxx
>
> Hi xxxxxx,
> My name is xxx xxxxxxx and I sent a S&W Model 63-5 revolver in for a second time due to poor performance.
> The RMA is the serial number of the revolver CYFxxxx.
> The FedEx package arrived at the S&W service center on April 13th, 2017.
> Is there any update on this revolver you can pass along to me?
> Thank you,
xxx xxxxxxx