its the same with every modern gunmaker. I bought a few new S&W's over the past few years, and can only say good things about their CS. The're easy to contact, listen to the problems, and pretty much will give you a solution over the phone. If they think its necessary to take it back, the'll help you with the shipping both ways.

I've had a really bad experience with a new and expensive M1911. The firm basically recently entered the market with a big push and a "lifetime" guarantee against any issue. Their sales far outstripped their
service. When they started, they would do anything to please their customers. You could contact their techs and get an opinion by an expert. They would replace defective parts for free. Anything for the customer!

Fast forward to today. You cant talk to anyone in authority. Everything is relayed back and forth between you and their "Techs" As sales grew, so did defects. The service went out the window! Now the warranty changes and "techs" try to dismiss as many problems to lessen the load on service. Parts are not available or on backorder. "Cosmetic" issues are disregarded. As long as the firearm functions, the're good with it.

A very sad way to do business.