I agree with “Sevens” that this is a terribly unfortunate situation....

If this gun was produced after 1989 and unless there were obvious signs that it had been tampered with or abused, I see no reason that S&W should not to honor their warranty.

It’s a fact that all mechanical things made by man are subject to failure at some point and that is exactly why the warranty is offered. Unless they can point to clear evidence to prove otherwise, I would ask again (nicely) for them to reconsider their position.

Let us know how the saga continues.