Just to follow up..... I had to ask AMEX to get involved but it only took them a week to get a full refund. I never did get a response from them.....NADA.

On the bright side, I ordered one from Vedder Holster's and they shipped it the next day and even with the Thanksgiving holiday I received it in less than a week. I couldn't get a OWB because of the laser but it is a nice holster.

So if any one is looking for a M&P 9mm EZ holster you might want to consider what I went through, just sayin.