Quote:
Originally Posted by Faulkner
I've been on the receiving end of a significant number of phone calls and emails from the ignorant masses about something they know very little about but they want to complain anyway. Personally, I think Jason Vanderbrink demonstrated a great deal of restraint, considering the unfounded figurative beating he's taken.
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First, after he stops whining its a pretty good video. But sorry, as CEO that is why he makes the big bucks. It is NEVER ok to rant, blame, or condescend to your customers. Someone put it well in the other thread on this topic - there is a lot more talk about brand/company loyalty than there is company loyalty to customers these days.