Quote:
Originally Posted by Yendor357
You did better than I. I sent in a 4566 a few month ago. I never did get the “quote letter” they said I’d get in 4 weeks. Long story short, they sent my pistol back after doing NOTHING!
I still like my old Smiths. But I despise the present day S&W.
Six months is very poor service. Inexcusable. 25 years ago, I sent a revolver back to have it bead blasted. I sent it off on a Monday, I got it back on Wednesday. Honest.
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I have a 686 that needs a refinish and this experience has convinced me to go through a local gunsmith instead of the factory. It’s a shame, because they still really good work. The times just keep getting worse though. I asked just for the sake of it and was told they’re now looking at 9 months minimum…for a brushed stainless finish!
I understand the company may be busy and not focused as much on their older guns, but between that and the poor service when they told me multiple times the gun would be shipped out over the course of a month left a bad taste in my mouth. As with anything, your mileage may vary.