In the past several years had great customer service twice from Smith and one instance of piss poor service.

Bought a 617-1 in 2020 and kept getting misfires in DA shooting and called Smith about a new mainspring. They said there were none available but took down my name address and said we'll send it to you when we have them. No charge! Spring arrived not long afterwards and never a misfire since.

In 2022 bought a used Victory 22 pistol. Had rough areas in the bore. Sent pictures to Smith , label sent , gun arrived back with new barrel.

In 2023 bought a new Shield Plus optics ready. Pistol would not zero with 2 different sights (Holosun 407K , SIG Romeo Zero) . Both sights zeroed to point of aim on a Sig P365X , Glock 43X and SIG P322.

Smith says contact the sight manufacturer?! Really? Put in an angled shim and now the sight finally zeroed but its not the gun that defective its the red dot sights? What a joke.