I bought some Sterling 12GA slug from them that I had problems with (the slug was under sized and it was inaccurate in pretty much anything I tried to shoot it out of). They wouldn't give me a refund but did give me a store credit but I had to sorta argue with them in that I had to cut a shell open, measure the slug, take pic of the groups and the undersized slug showing the measurement, etc.... I had bought some of the same Sterling slug from another vendor, Outdoor Limited I think it was and they gave me a straight refund right away with no questions.
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