M&P SHIELD 0.40 CALIBER MAGAZINE DROP PROBLEM POLL

[camper]

No problems with mine, but only 101 rounds through it.

 

[CJWig]

After talking with Dave from S&W about my magazine drop problem and agreeing to send me the magazine release, I decided to call back after waiting two weeks since the part was not received. I got Miguel and he said that the S&W new policy was that the firearm had to be sent to them for repair and apologized for the misunderstanding with a slightly arrogant tone. This is very poor customer service. S&W should have called me if the policy changed after my call since I would have been waiting for the part indefinitely. I am really miffed and S&W is at the bottom of my list for future gun purchases. I will likely return the gun for refund tomorrow. This manufacturing defect in approximately 50% of their Shield 0.40 guns based upon this poll is totally inexcusable. S&W - shame on your quality and customer service.

 

[TMAXXII]

After talking with Dave from S&W about my magazine drop problem and agreeing to send me the magazine release, I decided to call back after waiting two weeks since the part was not received. I got Miguel and he said that the S&W new policy was that the firearm had to be sent to them for repair and apologized for the misunderstanding with a slightly arrogant tone. This is very poor customer service. S&W should have called me if the policy changed after my call since I would have been waiting for the part indefinitely. I am really miffed and S&W is at the bottom of my list for future gun purchases. I will likely return the gun for refund tomorrow. This manufacturing defect in approximately 50% of their Shield 0.40 guns based upon this poll is totally inexcusable. S&W - shame on your quality and customer service.

Call me stupid but where to return the gun for a refund? In Louisana all sales are final.

 

[Gauger]

I'm wondering if the dropped magazine problem isn't with the mag or mag release but the extension collar that is on the 7rd mag. It's plastic or rubber and could be molded out of specs pretty easy and could be keeping the mag from seating properly. Maybe trimming a hair of the top would cure the problem. Just wondering.

I had same though so I removed the rubber boot adn still had mag drops.

 

[FHF]

mine has not dropped any to date.

 

[CJWig]

I buy most of my guns from one dealer so he works it out with the gun supplier if returned. I returned a jamomatic Diamondback DB9 to my dealer earlier this year.

The interesting part of the story is that S&W called me back today to tell me that they are sending me the part after all - changing positions. Erratic folks at S&W.

 

[Hunterfz6]

I know I am a new member to the S&W forum, but not new to handguns, however I recently purchased M&P Shield .40. I have not made it to range yet, I was just happy to find one, so I bought it. You mentioning your Serial Number was a excellent idea. Mine is DXV6xxx. Maybe if the rest of the members of this thread did the same thing, we could see if there some similarity. Maybe a certain series of Serial numbers have this problem and maybe why others aren't. I had heard such great things about this gun, it hard to believe S&W would not come forward with a recall. I guess I'll just keep carrying my PPS and Glock 27 until the count is in. I also need my a.. to the range.

My serial number is also DXV6xxx hmmm same problem here.

 

[Hunterfz6]

Took my .40 shield to the range saturday, shooting with the 7 round mag, and going though 4 reloads, the 7 round mag would drop after firing once. This was repeated by 2 other people and it did the same thing. Also did it shooting one handed. Dismayed and disgruntled. I will never ever buy a brand new hyped up gun again ever in my life. I hope S&W fixes my gun. /sigh back to the glock 23 for carry.

 

[BobFr]

SN: DXX0xxx. I assume mine was manufactured after the DXVxxxx ones mentioned above. My 7 rounder drops on average every two rounds. Two or three drops only with about 250 rounds through the 6 round mag.

 

[Ross3913]

No problems with mine. DXT3xxx serial number.

Two folks have had trouble with a DXV and one with a DXX. If people with the trouble could list their S/N prefix, maybe we could get a better idea of a trend.

 

[WxManOZ]

My first post... took my new .40 to the range for the first time today and about 50 rounds in started dropping mags. A lot more prevalent with the 7 rounder. Serial #DXX0. I'm waiting to see if the people that sent theirs in actually have it fixed before I send mine in.

 

[Bill340]

My shield has been back at S&W for 2 weeks now with the magazine drop issue.
When i called they told me the same BS, that they had never heard of the issue, for them to tell me that means that their customer service people, A. dont comminicate B. live in caves C. definitely do not read this forum D. arent as great as their reputation
I own 12 handguns, and S&Ws are the only ones i ever had to send back,the other being the bodyguard 380, for the cheap laser 3 times.
Ive had better reliability and service with Taurus.
So if any of you people out there actually work or deal with S&W, tell them to wise up, admit you have a problem with these guns and recall them, If your mag doesnt drop on your .40 caliber shield, consider yourself lucky my serial number was DXT*****

 

[Bill340]

Well, here is another kick in the butt. S&W is closed for 2 weeks, so if your gun is there dont expect it for at least another 2 weeks, unless your LEO. I guess they get emergency service

 

[Huybert]

I just got my M&P .40 Shield last week and I am having the same mag drop issue as well intermittently with both the 6 and 7 round mags. Called S&W today and they are sending me a shipping label to send it back. My serial number is DXX0. This seems to be a huge issue with the .40 Shield they need to resolve soon.

 

[Bill340]

Please see my posts above. MY S/N begins with DXV.

Bill340, your comments are right on the money. S&W needs to think about the legal consequences of its "Shield Yourself" ad campaign if a customer dies trying to "shield himself" (or herself) from a lethal threat with a gun whose magazine has dropped after the first shot.

Sorry to have to say this to/about an American manufacturer. Anyone can have a defect with nearly any product from time to time, but the important thing is how the manufacturer responds once the defect is brought to its attention. I trust that S&W will stand up to this and make things right.

This reminds me of the very common FTF/FTE problems owners of the Walther PPS are posting on other forums -- for the .40 caliber PPS, only -- not the 9 mm. Similar responses (gee, we haven't heard about this PPS .40 problem before) are reported on those forums from S&W Customer Service (S&W also handles Walther’s customer service in the US).

In addition to the magazine drop problem on my Shield .40, I also have a Walther PPS .40 with those same FTE/FTF issues.

Lucky me!!!

well, ron, guess who makes the walthers now !
I forgot to mention that the other issue i had was the springs in the magazines were a real bear, It was not humanely possible to load either magazine fully without the help of a loader, the springs were so stiff or whatever other word you want to use, i thought that maybe this was what was causing the mag to drop , that somehow all the pressure from the spring compression was somehow causing the problem with the mag dropping from the recoil of the gun, anyway, S&W is closed till mid august so, nothing to report till then

 

[winger07]

SHIELD 0.40 MAG DROP PROBLEM

I have the same problem.

 

[Bill340]

I have the same problem.

Dont be surprised if they say its the first they heard of the problem, when you call, which is BS, on this thread alone there are at least 5 guns back at S&W, they are closed for 2 weeks, so un might want to get your mailer awhile

 

[LoadedForBear]

First post here. I picked up a new .40 S&W Shield #DXX10xx at Cabela's in PA. Yesterday I took it to the range for the first time and shot 100+ rounds of Winchester white box and had maybe 2-3 magazine drops. Next I tried a box of Winchester Ranger (having stronger recoil). The magazine would drop out every 1, 2, or 3 rounds. What a disappointment!!!

I'm 99% sure that I am not touching the magazine release button during firing. Also I was only loading mags with the slide locked open.

Compared to other brands of pistols, I noticed 2 things about the S&W Shield:
1) The magazine fit is VERY loose in the magazine well.
2) When a loaded magazine is inserted into the pistol, only a TINY amount of pressure on the magazine release button will eject the magazine. It's like a hair trigger, just ridiculous.

I REALLY like his pistol in every other way. I think I'll hold off on sending it back to S&W until I'm confident they have identified the problem and have a 100% fix.

 

[tcfiero]

My shield has a serial number starting with DXP. I have not had any problems with mine. I recently gave my 7 round mag to my brother-in-law and he gave me his 6 round one. He has not had any problems with his as of yet. My dad just purchased a shield 9 and he had ftf and stovepiping with his 8 round mag. He did not have a problem with the 7 round one.

Sent from my Dell Streak 7 using Tapatalk 2

 

[doriandk]

Sent mine in a week before they closed down for two weeks. Serial number DXV... My first Smith and Wesson and it's not a good first impression.