Auto dealership....

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My mother, God bless her, is in her eighties, diagnosed with dementia four years ago, but still somewhat independent. My brother lives with her, but she still gets out on her own to run errands. She's on an "honor" system--she has good days and bad and its up to her to determine if she should go out alone. So far no wrecks, no tickets, no phone calls concerning her, and she hasn't gotten lost. The age old question, when do you ask her for the keys??? But that's another thread...

She has a nice four door sedan. I'm not bashing brands so I'll just tell you that it sounds a lot like Aoyota Tavalon from 2010. It still only has 63K miles and is garaged. It will be her last car.

She loves the local dealership where she bought it. She thinks they are her friends and has always had it serviced there.

About a year ago, she had a nail in the tire but it was still holding air. She went to the dealership and $128 later had the tire patched. While she was there they changed the cabin air filter AGAIN and did some other non-essential junk just to run the bill up. My mother has assets but only around $20k in annual income. I went to the dealership and asked them why they ran a $25 tire repair up to $128? "We asked her and she said 'yes'" was the reply. I explained that she was in her 80's, had dementia, and could be talked into anything. They agreed to call me in the future before making any more repairs. We'll see.

This week, the automatic sun shade on the rear windshield started making some horocious sounds as it went up and down. To me, they are a nuisance even when working properly so I thought I would see if it could just be disabled. The operators manual said the shade operation could be "customized" at the dealership. I was hoping that meant they could simply disable it via the car's computer.

I took the car to the dealership to ask about it. The twenty year old who was called for his "experienced" opinion said the only way to disable it was to remove the rear dash and sever the wiring connection. $420 was the quote. I won't repeat what I told him.

I went home, googled the fuse diagrams for the car, and pulled out #24. Rear blind disabled. Time elapsed: 15 minutes.

They're dead to me. :mad:

Thanks for the rant. ;)
 
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The age old question, when do you ask her for the keys???

Became clear to our family when my mom needed to stop driving. By that time, she'd moved in with sis, who could drive her most places, and bro subscribed to a car service which would take her anywhere. Wouldn't give up the car though.

Before she killed an innocent, I filled out a standard NYS DMV form to have her road-tested again. The state examiner seized her driver's license on the spot and said she'd have to pass the test to get it back. Angry, but she adjusted.



Sent from my motorola one 5G using Tapatalk
 
The Day my Mom Voluntarily Said "I'm not Driving anymore"
was one of the Great Moments of Relief in my Whole life
It was getting to the point we were going to have to take Action
& Mom made the decision herself
 
As I was reading the original post about the sun shade, I said "Just pull the fuse". Then I finished reading the post. Glad you discovered the free fix like I did a few years ago when mine started making wierd noises and eventually stopped working correctly.
 
As mentioned above in post #3 when mom or dad runs over some 5 year old the question becomes "Why didn't you do something before this happened" and unfortunately there isn't much of a satisfactory answer. Many of us have to make difficult decisions for our parents. Been there-done that. Older folks who are becoming foggy are not a good judge of their own capability.
 
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Bend Over

My mother, God bless her, is in her eighties, diagnosed with dementia four years ago, but still somewhat independent. My brother lives with her, but she still gets out on her own to run errands. She's on an "honor" system--she has good days and bad and its up to her to determine if she should go out alone. So far no wrecks, no tickets, no phone calls concerning her, and she hasn't gotten lost. The age old question, when do you ask her for the keys??? But that's another thread...

She has a nice four door sedan. I'm not bashing brands so I'll just tell you that it sounds a lot like Aoyota Tavalon from 2010. It still only has 63K miles and is garaged. It will be her last car.

She loves the local dealership where she bought it. She thinks they are her friends and has always had it serviced there.

About a year ago, she had a nail in the tire but it was still holding air. She went to the dealership and $128 later had the tire patched. While she was there they changed the cabin air filter AGAIN and did some other non-essential junk just to run the bill up. My mother has assets but only around $20k in annual income. I went to the dealership and asked them why they ran a $25 tire repair up to $128? "We asked her and she said 'yes'" was the reply. I explained that she was in her 80's, had dementia, and could be talked into anything. They agreed to call me in the future before making any more repairs. We'll see.

This week, the automatic sun shade on the rear windshield started making some horocious sounds as it went up and down. To me, they are a nuisance even when working properly so I thought I would see if it could just be disabled. The operators manual said the shade operation could be "customized" at the dealership. I was hoping that meant they could simply disable it via the car's computer.

I took the car to the dealership to ask about it. The twenty year old who was called for his "experienced" opinion said the only way to disable it was to remove the rear dash and sever the wiring connection. $420 was the quote. I won't repeat what I told him.

I went home, googled the fuse diagrams for the car, and pulled out #24. Rear blind disabled. Time elapsed: 15 minutes.

They're dead to me. :mad:

Thanks for the rant. ;)

Wife took her Camry to the dealer for service.Lube, oil, and filter.
They told her the cabin air filter needed to be replaced. $60.
She told them not now.
She mentioned this to me when she got home.
I did my due diligence. $18 for the filter. (OEM)
Checked You Tube. Less than three minute job.
The dealer already had the old filter out to inspect it!!
Same dealer also recommends work that is not in the factory service schedule!

I will turn people away from this licensed group of thieves at every opportunity.

I feel very sorry for the gullible, the fearful, and those that just do not know any better.
☹️☹️

Best,
Gary
 
This past summer we had a awful Ford dealership experience. My wife's 2020 Escape had a recall for potential oil leak. It was due an oil change. took it in to get the oil changed and showed the recall papers. They said after looking at it the had found it was leaking and also another leak. Ordering parts. Keep in mind never was any oil under the car and never used any. Occasionally i got a slight whiff of hot oil smell. Long story short parts came in for a promised 1 and 1/2 day job. !0 and one half WEEKS later we get the car back. Exactly 7 days later it swarmed and had to be towed back for more repairs. The moron doing the first repair had broke 2 bolts on the water pump and of course all heck broke loose when it finally came loose. A week later we got it back a second time. So 3 weeks later we trade a 2 year old car with 23,000 miles on it for a new Toyota Rav4.
This dealership managed to turn a very minor problem into a seriously screwed up undependable car. ARRRGH
 
Why did you bring this car in?

Took my Buick Regal in for a sspecific problem.
Four times it has shut down at my driveway.
No restart. "SERVICE PARKING ASSIST" on display.
After about thirty minuets I could restart.
Ha specifically told Service Manager of the problem when scheduling serice appointment.
Also mentioned a RECALL for Under Driuvers Seat Wiring.
Told Check In Clerk the same tale.
After nappiong in the waiting room for about one an a half hour, a mechanic comes and asks WHY I had brought the car in.
He had spent 1 1/2 hour doing an unasked for and unneed Diagnostic.
The problem was found and fixed (electrical connection) - I think ....

Complained and got a price adjustment.
RECALL was not done.

At least was not charged for Blinker fluid.

Bekeart
 
As an HVAC contractor (And college instructor) I've followed up on some real sleazies.
Example: A neighbor was told she had "Freon weevils" and had to have her system R22 replaced.
Replaced compressors when a run capacitor went out etc.
System replacement using old, used equipment sold as new.
Seen similar frauds in auto A/C mechanics too.
Texas now has all sorts of protections against shysters and still they get into the system.
I've seen way too many of them.
 
Recvd a recall notice for my 2011 Ford Fusion for passenger side airbag. Take it to dealer step out of car and they got the wheels on a toe in/out machine. They tell me that I need an alignment. No of course. After they were finished the fix, I went back to the tire store where I bought the tires and alignment 2 days before. The rechecked the alignment (computerized) It was at spec. Knowing the machine I was looking at I knew the alignment hadn't changed. Called the dealer and told the service manager and gave me a stupid answer.
We had moved to a new neighborhood in PA and was looking for someplace to service our vehicles instead of traveling to the regular guy.
I took the MB to a place that specializes in European cars. We they finished I went to pay the bill which was a tad high, I read on the sheet that the "transmission pan gasket was leaking". and gave me a price to replace it. #1 if it was leaking, wouldn't I see spots on the driveway or get an odor? #2 Why wouldn't my other guy find it? he could use the work. I'm 80 years old and won't get under the car anymore. By the way, I owned and ran an outo repair shop in the 70's/80's with out screwing anyone-I had enough work from word of mouth. The guy I use now even though I have to travel a little, is like I was then.
 
As an HVAC contractor (And college instructor) I've followed up on some real sleazies.
Example: A neighbor was told she had "Freon weevils" and had to have her system R22 replaced.
Replaced compressors when a run capacitor went out etc.
System replacement using old, used equipment sold as new.
Seen similar frauds in auto A/C mechanics too.
Texas now has all sorts of protections against shysters and still they get into the system.
I've seen way too many of them.

I was doing storm damage repair for a customer. She was complaining that 1/2 of her house was hot even after her HVAC man recommended and replaced the unit. I went up in the attic and found the main duct had come apart and was hanging down. The attic was cool! I called my HVAC man to come fix it. I can't fathom such incompetence but it is out there.
 
I just recently took my car to the dealership, same brand as OP, for a tire sale. buy 3 tires get the 4th for $1. I did the checking around, and the out the door price was actually equal to or better than Sam's, and two other shops. Got the tires replaced, of course they did an inspection and "recommended I replace the brake pads, (car has 41,000 miles on it) $249 for front and same for back. $500 for a brake job??

I haven't had to have a brake job in quite a few years, but that sounds out of line.
 
RAV4

This past summer we had a awful Ford dealership experience. My wife's 2020 Escape had a recall for potential oil leak. It was due an oil change. took it in to get the oil changed and showed the recall papers. They said after looking at it the had found it was leaking and also another leak. Ordering parts. Keep in mind never was any oil under the car and never used any. Occasionally i got a slight whiff of hot oil smell. Long story short parts came in for a promised 1 and 1/2 day job. !0 and one half WEEKS later we get the car back. Exactly 7 days later it swarmed and had to be towed back for more repairs. The moron doing the first repair had broke 2 bolts on the water pump and of course all heck broke loose when it finally came loose. A week later we got it back a second time. So 3 weeks later we trade a 2 year old car with 23,000 miles on it for a new Toyota Rav4.
This dealership managed to turn a very minor problem into a seriously screwed up undependable car. ARRRGH

You are going to love your RAV4.
👍👍
Best,
Gary
 
That doesn't seem out of line based on my experience. I had one brake job done by a tire store chain. That lasted less than a year before I had to have them redone at the dealer. Sub standard parts, substandard service. Ruined one caliper.

I've recently found an independent shop that was recommended by two friends. Did some work on my wife's 2007 Highlander and didn't over charge. My 2019 Tacoma will still go to the dealer for a while.

Keep in mind that parts and service are the real profit centers for a dealership. I've been doing business with the same store for over 20 years and I've been treated well.

Even for warranty work, it doesn't matter if you bought the car from the servicing dealer or not.

I just recently took my car to the dealership, same brand as OP, for a tire sale. buy 3 tires get the 4th for $1. I did the checking around, and the out the door price was actually equal to or better than Sam's, and two other shops. Got the tires replaced, of course they did an inspection and "recommended I replace the brake pads, (car has 41,000 miles on it) $249 for front and same for back. $500 for a brake job??

I haven't had to have a brake job in quite a few years, but that sounds out of line.
 
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Some corporate shops and dealerships "incentivize" thier techs for upselling products... its not technically commission... but it could definitely affect your yearly bonus. When I was straight out of high school I worked for an outfit like this, once you reached a certain benchmark your yearly bonus essentially doubled... can't blame the techs, the stores are the issue. Fuel injection cleaning is almost always a sham... $3 in parts and labor
 
My Dad owned a chevy dealership in the 50s. He often would sit in the service department waiting room and act like a customer, but he was listening to what others were saying. Some employees got fired, but he never charged more than what the local garage charged.
 
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