Can a gun manufacturer keep your gun if it has a defect?

Aticus · #1 11-10-2010, 11:46 PM

Quote:

Originally Posted by rburg

Hold on here for just a moment. The Toyota example and the S&W one where they "allow you to buy (as in add more of your cash)" are completely different.

In the Toyota truck instance, they were offering a $4000 credit on the purchase of a new truck. They were giving nothing. Just a pitch to get you into another truck, which you had to buy. I have a buddy who refused their "generous" offer. They ended up replacing the frame for him, plus some other parts at no charge. He could have spent $25,000 more and gotten a new truck, which he didn't want and couldn't afford.

With S&W, telling you they're keeping (stealing) your old gun and offering you a 22 for $400 is a real ripoff. Can you just see the pickets at the SHOT show with the sign "S&W Steals customers firearms!". And then out in front of their headquarters. Yes, you'd have to travel. But the thing would be a public relations nightmare for them.

If you must hire an attorney to recover your own property they kept because they "felt" it was unsafe, you need to go into demonstration mode. Offering you a minor discount to save them a potential liability just doesn't cut it. You send them a nice note demanding your property back. If they refuse, hunt them down and kill them. OK, maybe that's not so legal. Just like what they did in stealing your gun.

So you get on the internet on every gun related board you can find and tell the story as it happened. Give them or any other firm trying that **** a black eye.

I tried just what you're advocating and was told by one forum that they would not allow my post for fear of litigation because I called a company thieves for taking my money and not returning an ordered product. Be careful what you say on these forums.

bountyhunter · #2 11-11-2010, 03:20 AM

Quote:

Originally Posted by Pecos Bill

I tried just what you're advocating and was told by one forum that they would not allow my post for fear of litigation because I called a company thieves for taking my money and not returning an ordered product. Be careful what you say on these forums.

Sounds like a pretty wimpy forum. As long as you post the facts and those facts support your claim (that they are thieves or liars or generally incompetent or whatever) they should not object to your post.

It's funny: on a 1911 forum I posted a truthful statement about the poor quality cast extractors Para Ordnance put on a gun I paid about $1000 for and how a couple of other parts sucked.

Not long after, I received a PM from the man who is in charge of parts at para offering me replacement parts...... seriously. They do read the forums, truth has a lot of power these days.

cmort666 · #3 11-11-2010, 10:34 AM

Quote:

Originally Posted by bountyhunter

It's funny: on a 1911 forum I posted a truthful statement about the poor quality cast extractors Para Ordnance put on a gun I paid about $1000 for and how a couple of other parts sucked.

Not long after, I received a PM from the man who is in charge of parts at para offering me replacement parts...... seriously. They do read the forums, truth has a lot of power these days.

A construction company where I was the network and PC guy used an architectural CAD program called Archicad. It was a great program, oddly enough written in Hungary. Unfortunately, their customer support staff in San Francisco were some of the worst I've EVER seen. They'd lie to you about the product, then blame YOU for believing the lie they told you. One of our architects had a problem with some features. I tried to call customer support and got nowhere. They wouldn't even return calls. Finally, I posted my question on a usenet CAD newsgroup, noting the problems I'd had with the "support" people in San Francisco. Somebody in the newsgroup emailed me wanting to know what kind of problems I'd had with support. I gave him a quick summary and thought nothing else of it.

A few days later, I got a phone call in the office. The guy had an accent thicker than Alan Grayson's skull. I finally was able to make out something like "This is Istvan at Archicad in Hungary". He asked if I was the guy who had complained about support. I told him that I was. He replied that he was very sorry for the rudeness and lack of support and that they'd sacked their entire U.S. support staff and hired new personnel who WOULD help customers.

Yes, companies DO pay attention to what people say about them and even occasionally do constructive things about it.