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03-13-2012, 03:34 PM
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Member
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Join Date: Apr 2005
Location: Washington State
Posts: 5
Likes: 0
Liked 6 Times in 2 Posts
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Don in S&W Customer Service
I recently purchased a 1066 and found someone had bent the sideplate assy. to the point that it would not function correctly. In an effort to fix it the part broke. Monday morning I called Don in S&W customer service and gave him the part number after a minute of anticipation he came back and asked for my address to ship the part. After that, I asked him the price and he said 'no charge, it's on the house'. The price of the part was only $6.45 so the price is not the issue. The fact that he would send it no charge says a lot about Don and Smith and Wesson as a company.
Hats off to a guy and a company that understands what customer service is supposed to be!
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03-13-2012, 03:41 PM
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Join Date: Jul 2011
Location: New Bern, NC
Posts: 465
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I believe I have spoken with Don. I called for some info on my Model 27 and we talked for about 10 minutes.
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03-13-2012, 03:45 PM
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Join Date: Jun 2010
Location: Michigan
Posts: 9,644
Likes: 1,362
Liked 1,371 Times in 699 Posts
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I just called S&W Customer Service about sending a gun back for repair and while I didn't catch the guy's name who I talked to, he was as friendly as a person could be.
He treated me like I was a long time friend or something...
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Ogy
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03-13-2012, 07:52 PM
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SWCA Member
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Join Date: Sep 2006
Location: Henderson,Nevada
Posts: 2,374
Likes: 1,895
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If it is the Don I know from customer service he was my instructor when I went through the armorer's school in 1980.
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03-13-2012, 10:14 PM
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Join Date: Jul 2010
Location: Tupelo, MS
Posts: 1,031
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Quote:
Originally Posted by Toyman
If it is the Don I know from customer service he was my instructor when I went through the armorer's school in 1980.
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Nobody's that old.
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03-13-2012, 10:45 PM
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Member
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Join Date: Jun 2010
Location: Michigan
Posts: 9,644
Likes: 1,362
Liked 1,371 Times in 699 Posts
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Quote:
Originally Posted by Armyphotog
Nobody's that old.
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Don't kid yerself sonny........... 
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Ogy
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