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Banks...Automation...and apparently

coltle6920

Well-known member
Joined
Oct 28, 2013
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Location
Denver,Colorado
Tellers who can't think outside the box!

My bank recently got a machine that spits out your cash based on what the Teller punches into the computer. The last two times I was there I was told the machine was jammed.

I asked if I could still cash a check and they said it was okay. Once a month I take out 1k for my needs. The Teller proceeds to count out 10x$100 bills. I said "That's not what I want... I want $200 in 50's and the rest in 20's." He says he doesn't have any 50's so I agree to take it all in 20's.

He starts to count 20,40,60,80,100...When he gets to four hundred he counts correctly but only puts down 4x20's. I slap the counter and say "Try again,young man." He makes it to $500 and starts a new pile. Again he makes the same mistake. He knows I'm now insulting him,his dog and his ancestry under my breath as I pick up my 1k and walk out the door.

Today I walk in the bank for my monthly cash and again the money machine was jammed. This time I get a young lady but when I give her my check and I.D. she gives it to the teller I had last time. I tell him I want $200 in 50's and the rest in 20's to which he says that they don't have any 50's.

This is when I lose my composure. "This is a Bank,isn't it? Don't you have a vault with some 50's back there? I want $200 in $50 dollar bills and the rest in 20's." That's when the lady in front of me says that she has 50's in her drawer. Why she didn't just wait on me in the first place is beyond me as well as why it took them 5min to exchange money with each other balancing their drawers.

What really cracks me up is that while I'm being waited on there is a petite lady under the counter and another lady who was possibly the head Teller is handing her huge stacks of money that was taken out of the broken machine. God only knows what they were doing but it sure wasn't very secretive.

Can't wait until next month to see what happens. I've already decided that I will ask for $100 in 50's, $200 in 20's, $200 in 10's...$300 in 5's and the rest in 1's. Now count it in front of me...I've got all day.
 
Customer service, what a concept. Actually my bank has been doing well. They've had the same gals for over 2 years now and the manager and asst. manager have been there for 10 years at least. Nice to be recognized and not need ID every time I go in. Hope you get better service next time.
 
You are just being an old grumpy guy..............I love it. Stories like this make you wonder how the world is still spinning 'round.

Grumpy when necessary.Time to teach these youngsters a thing or two about customer service.

Don't matter what you're taught if you don't have what it takes to begin with.
 
I hear these stories every day. my wife is the head teller in her bank and she has some of those you described working for her. thank god they don't have a money machine(yet) as they have enough trouble with their new ATM. lee

Go figure! I didn't realize bank tellers was an entry level job.

I'll take fries with those $50's.
 
My bank was started and owned by one family. They don't pay much interest but they are solid. I get stocked up on 50, 20, 10, 5, and ones with no problem. Because I am right handed and it shakes pretty bad, they fill out my withdrawal slip for me.
My wife worked for them in the 60's while my daughter was at OU. They were nice to work for but the pay wasn't too good.
 
You have businesses that will take fifties? Good luck with that in Vegas.

I don't use anything larger out of courtesy to the places I shop. I'm used to walking around with an "Italian" roll of money in my pocket. $100 dollar bills scream "Look at me".I've seen people throw a $100 bill on the counter at 7-11 for gum and smokes. Not my style.
 
Customer service, what a concept. Actually my bank has been doing well. They've had the same gals for over 2 years now and the manager and asst. manager have been there for 10 years at least. Nice to be recognized and not need ID every time I go in. Hope you get better service next time.

Used to have tellers like that. Yes,it is nice! Had a bank I used for years. Another bank took over the accounts. Had the same tellers but for some reason the smiles were gone. Motto seemed to be "Get them in and out fast...We're here to make money not friends."
 
I’ll just point out that the lady being handed the huge stacks of money from the broken ATM by the possible head teller, well, of course she was petite!

Otherwise, she wouldn’t fit under the gol durn counter!

My goodness. A fat person of the female persuasion — or otherwise! — coulda never pulled it off!

Saw that immediately.

Harumph!
 
My bank was started and owned by one family. They don't pay much interest but they are solid. I get stocked up on 50, 20, 10, 5, and ones with no problem. Because I am right handed and it shakes pretty bad, they fill out my withdrawal slip for me.
My wife worked for them in the 60's while my daughter was at OU. They were nice to work for but the pay wasn't too good.

I miss those days. My first job was in a family owned drugstore. They offered to send me to pharmacy school. Nowadays if you start your own business and want to thrive you're at the mercy of the big boys like Walmart.
 
Next month you really should be banking elsewhere.

Been considering it. Have three different banks on an intersection less than a mile from my house. Don't know anything about them as far as service. Only thing holding me back.

Chase...1st Bank...TCF...

Been at my current bank for 31yrs or at least the same building. It's changed hands several times.
 
I don't walk around with a roll of bills. I have a Crown Royal bag with Golden Dollars in it. That bag is well known in some VFW and American Legion lounges. Bank tellers are starting to recognize me as the guy who comes in for the Golden Dollars. The former manager of the VFW lounge told me he had a bank deposit with some Golden Dollars in it and the teller asked him, "Did you know there's a dark-haired guy with a moustache who comes in and buys these?" (Remember the post where I said I looked like Groucho Marx?)
 
When I would occasionally take our company deposits to the bank; I wouldn't let a teller that hadn't been there at least a year wait on me. And if one messed up a transaction, personal or business, I would never use them again. My brother usually did the bank runs, and thought I was too harsh. Until a $27,000 deposit got entered as $270.00! Even if you catch it while you are in the tellers window, it messes with your balances for 4 or 5 days. They say that is a thing of the past, but it still happens!!! We deposited around $75,000 a month in the first 5 days every month (hundreds of rent checks with almost no cash.) We still list every check and have 2 tapes of totals, so we should find a mistake pretty fast, but once you walk away from the teller, and there is a problem, they do something to the account (we think it is internal auditors) to make sure there isn't a scam.

As to $50 & $100 bill at businesses, On small purchases I always ask if there will be a problem, before they ring me up. Mostly they don't want to use up all their small bills giving $49 cash back for a bottle of pop!

Ivan
 
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