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03-28-2024, 04:35 PM
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Quote:
Originally Posted by Rustyt1953
They do that as they are trained to upsell. The correct response would be "no, thank you".
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You've never had upsell piled on you until you say you want a small, cheap, rental car on Maui. You may guess how I know.
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Release the Kraken
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03-28-2024, 04:40 PM
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Quote:
Originally Posted by pharman
You should have immediately REPORTED him to the manager of the store and demand that he be FIRED! NO EXCUSE for his behavior...
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Yeah, cuz thats actually gonna happen...
Manager needs bodies.
Your word against his.
Good luck with all that
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03-28-2024, 04:43 PM
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Quote:
Originally Posted by Greyman50
Another reason we do not go in/ eat so called “ fast food”. There are NO REAL fast food places any more. You Have No Idea who prepares food, whats in the food, and how it was cooked.
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Just curious-
What is a REAL fast food place that you speak of?
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03-28-2024, 04:51 PM
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There is not one restaurant, fast or otherwise, around here that allows me in the kitchen to identify the ingredients or to watch my meal being prepared.
A kiosk is just a big touch-screen tablet. The boys have become one with them.
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03-28-2024, 05:17 PM
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I go to Wendy's...
Yes Wendy's...the burgers are bigger and better AND they do NOT have kiosks...
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03-28-2024, 05:34 PM
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Quote:
Originally Posted by pharman
Yes Wendy's...the burgers are bigger and better AND they do NOT have kiosks...
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....yet....
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03-28-2024, 05:42 PM
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I prefer the kiosk or an app. They don't make mistakes and I don't have to talk with an idiot.
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03-28-2024, 05:52 PM
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Quote:
Originally Posted by LVSteve
You've never had upsell piled on you until you say you want a small, cheap, rental car on Maui. You may guess how I know.
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As an employee I was encouraged to upsell at the counter. As a shop owner I continued that practice with my staff.
It worked quite often...Ka-Ching!
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03-28-2024, 05:59 PM
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Quote:
Originally Posted by Rustyt1953
As an employee I was encouraged to upsell at the counter. As a shop owner I continued that practice with my staff.
It worked quite often...Ka-Ching!
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Yes, I'm sure it did. But the employee also needs to know that by the third refusal by us to take a bigger car, it's time to cut to the chase and get the paperwork done. The IQ Zero at this counter must have gone through 75% of the types he had on offer before he finally quit. I'm on vacation to relax, not waste time telling hard sell types "no" repeatedly.
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03-28-2024, 06:08 PM
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I, and my staff, stopped after the first "no".
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03-29-2024, 12:58 PM
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Quote:
Originally Posted by Rustyt1953
They do that as they are trained to upsell. The correct response would be "no, thank you".
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Not the response I usually give to such a question after giving explicit instruction! 
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