Recent content by cmay28580

Thanks for your concern, XTrooper All I'm posting is what is happening. What the heck would be my reasoning for BS'ing on this forum? I own one handgun. A SW9GVE. I have a broken striker. I want it fixed per S&W Warranty. That is all I want. I've been told that shipping labels have...

Persistence? How many phone calls or emails do you have to make/send for a company who offers a lifetime warranty to respond to a CUSTOMER? 29 days and nothing? That is not customer service to me. FAILURE is the only word that comes to my mind.

Still no Fedex labels As of today, 8.11.09, I have seen no Fedex labels (after 2 emails saying they would EMAIL Fedex labels). This is 29 days since my weapon broke. 29 days and NO ONE from S&W has attempted to get to the bottom of why I am not being helped. Simply PATHETIC. No (as in...

S&W Customer Service As this is my first experience with Smith CS I am deeply sorrowed. I have been without my weapon for almost a full month now, and it doesn't seem to be getting any better. After hearing that S&W would SEND a striker (or 2) without having to "FIT" it to your specific...

Still no Fedex Labels Discouraged isn't the word I would use any longer. Disgusted would be the new word I would use to describe S&W Customer Service. Talked with a customer service rep this morning. HE said Fedex was contacted on 7.15.09 to deliver labels to me. Have not seen Fedex or any...

Broken Striker Yea, that's the thing. I did ask them the first time I talked to a human being. Said they couldn't do it...asked again tonight when I left a voicemail...

Broken Striker 7.29.09 - Still no Fedex labels 7.29.09 - Another voicemail to Smith Customer Service

UPDATE - Broken Striker Here's the latest... Broken striker on 7.12.09 Left 2 voicemails and 1 email on 7.13.09 No voicemails were returned. Rcvd email response 7.15.09 saying to respond to service department Called service department on 7.16.09 and was told Fedex labels would be sent (let...

I'm heartbroken (no pun intended). This is my primary home protection weapon and now I've got a brick. And, I love this gun! Less than 2 years old (bought NIB). Maybe 500 rounds through it and haven't shot it in about 2 months. Cleanings about twice a month since the last firing. NEVER had...

FINALLY received my free mags (SW9GVE) today and both were 16-rds. Got my rebate check last week. Better late than never (have been waiting since Nov for mags and Dec for rebate). But, I'm a happy camper now.