All manufacturers have had problems with springs,mags etc. That is something I can deal with. What I find unacceptable is a MISSING part that should be detected by visual inspection during QC. My M&P Bodyguard was missing the ejector out of the box and I am not the only one either.
I also purchased an M & P Bodyguard as a pocket duty backup based on hi recommendation from colleagues. It too was missing the ejector out of the box. Extractor worked fine. Back at Smith for repair although I have asked for replacement. Doubt that I will ever carry it though. How could QC allow...
My Bg is sn# EANxxxx. Although 500 rounds with no problem,do not want to chance a failure when needed. I plan to call S&W CS but likely will trade very soon. This is the first time in over 40 years in LE that I lost confidence in a S&W. Started with a 4" Mod. 10 in 1971 and still have a 638.