Recent content by stev a

S&W HAS TERRIBLE WARRANTY/CUSTOMER SERVICE! Smith & Worsen has terrible customer service. I sent my brand new $1500 Model 41 Performance in for warranty repair and was told it would be around 4 weeks to repair. Talked with several agents to find out when my gun would be looked at and was told...

Their Corporate Office will not respond. I wrote a letter about my new Model 41 malfunctioning after 3 range sessions and the terrible customer service via telephone where at least 3 agents lied to me about the turnaround time to even look at the gun. They ignored my letter. S&W has the WORST...

Bought a new Model 41 Performance about 9 weeks ago. It would not reassemble after 3 weeks. Sent it back for warranty work over 6 weeks ago. They lied and said it would take 3-4 weeks. NOPE! I have been misinformed by 4 different agents about their repair time. They keep moving the repair...

S&W Model 41 Performance went back for repair after 3 range sessions I also purchased a new Model 41 Performance and had problems with it. After 3 range sessions, the slide would not field strip from the frame and when I finally got it off, it would not go back on. So easy to disassemble and...