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ChoochGambino said:
Can you elaborate on the details of the original purchase?
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Sure thing. Original purchase suffered from the hammer getting hung up on the DA sear when firing in SA. Super weird issue. It also had an issue where the ejector rod had huge rotational slop to the point that the ejector star was misaligned when springing back into position (sometimes). The side plate was warped at the yoke screw causing light drag on the rebound slide. It also had poor blueing in lots of areas. Like real poor, as if they didn't bother completely cleaning off the polish before dipping. The assembler had scratched the crap out of the gun during assembly so there were mean marks all over the frame and barrel, such as where the cross pin is for the underlug bolt. Like a massive deep scar. Just horrible craftsman ship. Something you'd expect from someone being paid minimum wage to build revolvers.

That M36-11 went to smith 4 times and the gun got worse every time they got their hands on it. They had done really stupid things like warping the frame to the side plate to fix the fitment issue (rather than just replacing the sideplate). To fix the ejector star play issues they had to replace the entire cylinder assembly. That new cylinder looked like it was finished by a 9 year old Indian kid in the woods with a pale of blue salt and a camp fire. It was so bad. They never fixed the trigger sear issue and they actually lied about the work they did on 2 of the trips.

The new one to replace it showed up today. The barrel is straight but the front sight was machined completely lopsided. There's also a cylinder out of time. Just for kicks I looked into it further and found the ejector rod has a small chunk of steel missing out of it, too. It's complete junk. Again.
 
b737lvr said:
Sure thing. Original purchase suffered from the hammer getting hung up on the DA sear when firing in SA. Super weird issue. It also had an issue where the ejector rod had huge rotational slop to the point that the ejector star was misaligned when springing back into position (sometimes). The side plate was warped at the yoke screw causing light drag on the rebound slide. It also had poor blueing in lots of areas. Like real poor, as if they didn't bother completely cleaning off the polish before dipping. The assembler had scratched the crap out of the gun during assembly so there were mean marks all over the frame and barrel, such as where the cross pin is for the underlug bolt. Like a massive deep scar. Just horrible craftsman ship. Something you'd expect from someone being paid minimum wage to build revolvers.

That M36-11 went to smith 4 times and the gun got worse every time they got their hands on it. They had done really stupid things like warping the frame to the side plate to fix the fitment issue (rather than just replacing the sideplate). To fix the ejector star play issues they had to replace the entire cylinder assembly. That new cylinder looked like it was finished by a 9 year old Indian kid in the woods with a pale of blue salt and a camp fire. It was so bad. They never fixed the trigger sear issue and they actually lied about the work they did on 2 of the trips.

The new one to replace it showed up today. The barrel is straight but the front sight was machined completely lopsided. There's also a cylinder out of time. Just for kicks I looked into it further and found the ejector rod has a small chunk of steel missing out of it, too. It's complete junk. Again.
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Thats really sad. Sorry you've gone through that.
 
Don’t give up on them yet. Give them a call and speak with a supervisor. Explain the timeline and timeframe of the problems then specifically ask him/her to have the Performance Center rectify the issues. They are more experienced and you have a better chance at a positive outcome. If you have a history as a longtime customer be sure to mention that when you speak with them. That helps a lot. I have been a customer since 1973 and I always start off a conversation with that. If you have trouble getting to a supervisor write a letter with all the details and send it snail mail to customer service, Delivery Receipt Signature Service. Good luck
Best Regards,
ADP3
 
b737lvr said:
If I find an old 36 in good condition I'll post it but I give up on the new stuff. This is the replacement sent to my FFL to replace the mess they sold me the first time.
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I've been much happier buying LNIB (or close if im comfortable) firearms from eras known for quality. The price is often less or similar to the cost of new.
Sad to hear of S&W...
 
My record is 3 times back on a 3 inch 686. The frame was finally replaced, and it is now a good one. Got to shoot these things right away and wring them out after each return. I have much better luck with GP100's.
Sesame Street No GIF by Muppet Wiki
 
When you sent back in for repairs was the revolver sent back to massachusetts or Tennessee?
 
BC38 said:
Does S&W still have a QC department? From a lot of recent posts, I have to wonder.
Just sayin'...
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I don't believe anyone in the entire process quality checks anything at all other than that the gun looks and feels like it works. I'm absolutely positive this is the case because there's no other way so much garbage is pumped out so often
 
b737lvr said:
If I find an old 36 in good condition I'll post it but I give up on the new stuff. This is the replacement sent to my FFL to replace the mess they sold me the first time.

View attachment 875066
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b737lvr said:
If I find an old 36 in good condition I'll post it but I give up on the new stuff. This is the replacement sent to my FFL to replace the mess they sold me the first time.

View attachment 875066
Click to expand...
Hard to believe nobody at S&W noticed that!
 
I don't want to come across as some kind of snot, but I've always felt S&W missed the boat ever since the Mdl. 60 got popular. They seem to have hitched their entire wagon to the Stainless fans and, in that, abandoned the high quality and deep, Deep blue finish they were doing before. I like the old guns, the 19's, 36's, 38's of days gone by. But I may just be getting old.
 
I’m done with online purchases, and have been since the Covid mess started.
I’m not a machinist/CNC operator, but I just don’t get how so many fixed sight rear troughs, from both Smith AND Ruger, get out the door cut so badly.
I often wonder if that’s why we see off center front sights, or canted barrels on fixed sight revolvers………because they are trying to get that front sight lined up somewhat to that mess of a trough.
There are those who say something along the lines of…..
“well, if it shoots to POA, just use the gun”
“You’re expecting a Mercedes at Corolla prices”
“It’s not a Korth, just shoot it!”
and so on..
There is SOME truth to the above.
But for me, looking down a handgun, and I see a wonky trough, an off center front sight, sitting slightly canted?
That chit bugs me…………badly.
Hence, no more sight unseen purchases………pun intended.
 
I returned my last new S&W (617) for a refund, poor finish and cylinder badly out of time, i bought a nice 17-6, couldn't be happier with it.
Looked at a new 686 last week, (wasn't buying, just out of curiosity) and it was terrible, badly finished and squinty front sight, not comparable to my own 25 year old 686.
They had a 29 as well, finish looked very patchy, like a DIY reblue, just horribe.
Taurus seem to make a better revolver than S&W these days, sad.
 
IMG_4108.webpIMG_0400.webpIMG_2675.webpBeen carrying this 442 for decades. Never, ever a problem. Then too, the Ruger SP 101 and pair of Colts, same thing. Issue free. I doubt I'd take a chance on a new S&W. Too many tales of woe and....many I've seen of late just don't look right. Can't quite put my finger on it.
 
I'm inclined to agree with b737lvr, though maybe not for the same reason. The "new and improved" impresses me as being just so much fluff; maybe new, but not so much an improvement. I've never bought a new S&W revolver, but I've handled a few. As an example, so far nothing I've handled has as smooth a double action as the 1943 Victory model I currently own. It also shoots 158gr. LRN to point of aim at 25yds. I've owned easily four Victorys over the years, and every one of them had an extremely nice & smooth action. None of the new stuff comes even close. Yep; I'll stick with the old stuff, thank you!!
 
Since 2021 I've had 3 that have gone back and 1 that might. All different manufacturers Kimber, Beretta, Ruger, and the might still is the 686 Mountain Gun. It's not just the firearms industry experiencing these problems. I start up and perform warranty work on Commercial HVAC equipment. I would say about 80% of the jobs I go on have an issue that prevents me from starting up the equipment, some of that is on the installing contractors, be it electric or mechanical contractor. 50% of the time it is solely on the manufacturers, and this is across 30 different companies some of which are better then others. Attention to detail is a thing of the past. For the most part once the deficiencies get smoothed out the equipment last a long time. I'm hoping these firearms last as long as the hand me down ones that I have.
 
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