der Buschmeistermann
Member
One of the four tabs on the bottom of a magazine follower broke off. (Older 5906 15 rd. mag) Will S&W replace the follower under their lifetime warranty? (HK did for one of their mags.)
Broken follower - will S&W fix under warranty?
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der Buschmeistermann
Member
One of the four tabs on the bottom of a magazine follower broke off. (Older 5906 15 rd. mag) Will S&W replace the follower under their lifetime warranty? (HK did for one of their mags.)
Karl in NY
Member
On something so minor as that, S&W will just send you the part gratis, they won't have to see the old one...
After your call (sometimes may seem like eternity on "hold"), you just wait for the padded envelope to arrive.
After your call (sometimes may seem like eternity on "hold"), you just wait for the padded envelope to arrive.
That's true, even back in the 80's, S&w had that "Small part? No problem" attitude. I dropped a 639 magazine on the pavement years ago and bent the lip of the base plate. Tried to bend it right with a pair of needle nose pliers and only made it worse by scratching it up. I wrote S&W about purchasing a new base plate. A week later the part arrived in the mail with no note or charge. Same with a set of screws for the hand grips. I overtightened the screws leaving that widened screw head look behind. Wrote a letter about the price and availability and once again received an envelope from S&W no charge.
gmchenry
Member
+1 I had a cracked follower on a SW99 .40 Compact magazine. They just mailed me a replacement. I've had that happen with a few small parts.
Karl in NY
Member
Now, if they could just get rid of the damn lock...
OP
der Buschmeistermann
Member
Cool! Thanks, everyone.
I'll give them a call on Monday.
I'll give them a call on Monday.
OP
der Buschmeistermann
Member
I just got off the phone with S&W. They are shipping a replacement to me gratis. I'm happy!
gmchenry
Member
Not too shabby, eh?
Matt Murphy
Member
S&W probably has some of the best customer service of any U.S. company. Does anyone know...are their employees union? Or, is the company employee owned?
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