Current Warranty Service Turnaround Time?

B

bigfatty

Member
Joined
May 8, 2015
Messages
263
Reaction score
141
I just picked up my 686+ PC and got stuck with a lemon ... sigh ...

Does anyone know what the current turnaround time is on warranty repairs? I'm calling them for authorization today, but experience has taught me that whatever estimate a gun manufacturer's CS gives me is generally pretty inaccurate.

Appreciate any help. Thanks!
 
Register to hide this ad
I contacted customer service and was told 2-3 weeks. I really hope this is wrong, as this leaves me with one freaking operating firearm for CCW, HD and range use ...
 
I just sent my 686 in because of a canted barrel. They were done in 2-3 weeks. While it was there I had the master revolver action package done in the PC. That was another 7-8 weeks.
 
My 640 Pro with a canted barrel sent in two months ago took three weeks door to door...

It is almost straight this time!

Edmo
 
I sent in a revolver with extraction issues in 3/27/15.
Got it back 4/17/15.
All better.
I am happy.
Their shipping deal is almost unique and very cool.
Hope yours works out as well.

===
Nemo
 
Thanks, guys! :)

Oh well, I'll just have to wait. I have to wonder where QC was on this one, though; between the sight and the rough extractor flanges and ratchet, I must have gotten the blind PC gunsmith with the dead nerve endings in his hands and fingers ... :rolleyes: :D
 
"I contacted customer service and was told 2-3 weeks. I really hope this is wrong"

In the world of GOOD gunsmithing, 2-3 weeks could be considered practically instantaneous.
Think about how many revolvers and pistols S&W might be working on at any given time.
Then think about the quality of repair you desire.
To paraphrase the old saying: "You get what you wait for" :)
I have waited a good part of a year for custom barrel work.
The work was excellent BTW.

I think the S&W quality/response time is damn good.

===
Nemo
 
Last edited:
Nemo288 said:
"I contacted customer service and was told 2-3 weeks. I really hope this is wrong"

In the world of GOOD gunsmithing, 2-3 weeks could be considered practically instantaneous.
Think about how many revolvers and pistols S&W might be working on at any given time.
Then think about the quality of repair you desire.
To paraphrase the old saying: "You get what you wait for" :)
I have waited a good part of a year for custom barrel work.
The work was excellent BTW.

I think the S&W quality/response time is damn good.

===
Nemo
Click to expand...

If I were sending a gun in for custom work, I'd agree with you. Since I got a brand new $1,000 revolver with substandard workmanship and obviously defective parts which never should have been accepted by S&W from their supplier, let alone been put into my gun by the PC and passed through QC, I do not agree. New guns defective out of the box should be expedited over old guns, IMO. People paying prime $ for a new PC revolver shouldn't have to get in line behind a customer who's decade old gun went on the fritz after thousands of rounds. IMO, of course.
 
I sent my Pro Series 642 back at the end of March. It was supposed to have a cylinder machined for moon clips, but it had a standard cylinder. I haven't heard a thing yet. I think I'll give them a call on Monday.
 
Last edited:
Just sent my brand new 627-5 PC back for timing issue (failure to carry up). I just got it back a few days ago, it took 10 days door to door. They replaced the hand and cylinder stop. I'm impressed at the speed of the service and the revolver is perfect now but a slight dissapointment at the lack of initial QC.
 
Last edited:
I know of no company in the United States that still has a QC Department. So why is it so many think Smith&Wesson has one?
 
aHFo3 said:
I sent my Pro Series 642 back at the end of March. It was supposed to have a cylinder machined for moon clips, but it had a standard cylinder. I haven't heard a thing yet. I think I'll give them a call on Monday.
Click to expand...

Any word yet?
 
You must log in or register to reply here.

Similar threads

H
S&W warranty repair turnaround time?
Replies
8
Views
1K
Dave686
D
jbltwin1
S=W warranty
Replies
15
Views
649
jbltwin1
jbltwin1
W
S&W warranty
Replies
2
Views
277
ladder13
ladder13
S
Question about current rebates
Replies
18
Views
2K
danlbobb
danlbobb
M
Current value of 4" M/629 No Dash.............
Replies
13
Views
487
stansdds
S

Latest posts

Back
Top