629 PC Issue

fcusn1 · #1 04-12-2013, 09:09 PM

Good day,

I have been wanting a 629 Performance Center for several years. I recently reenlisted in the Navy and decided to finally buy one. Brand new in box. I took it from the showroom floor and up the stairs to the range. I bought quality factory ammunition and a target and off I went. Loaded it fired one shot cocked the hammer for the second one and pulled the trigger. Instead on boom I got a click. After inspection of the ammo and gun I realized the firing pin had broken. So the real question I have is does anyone have experience with S&W's service center and if so how it went? I own 7 different S&W's and this is the first issue I have ever had. This issue does not turn me away for my love of a fine Smith. I would just like to know what a loyal Smith and Wesson customer should expect.

Thanks

gtmtnbiker98 · #2 04-12-2013, 09:15 PM

Nothing but outstanding, in my experience. I sent in a 625 JM for some finish issues last Friday and just this morning, received a shipping notification that my 625 is enroute back to me. Received on a Friday, shipped back the next Thursday, that's pretty fast in my book. As for the quality of the work, I'll learn that once I receive it on Monday.

fcusn1 · #3 04-12-2013, 09:18 PM

Quote:

Originally Posted by gtmtnbiker98

Nothing but outstanding, in my experience. I sent in a 625 JM for some finish issues last Friday and just this morning, received a shipping notification that my 625 is enroute back to me. Received on a Friday, shipped back the next Thursday, that's pretty fast in my book. As for the quality of the work, I'll learn that once I receive it on Monday.

Glad to here it and thanks for the info.

jepp2 · #4 04-12-2013, 09:57 PM

Nothing but good things to say about them from me. You do know they cover shipping both ways. Just call or email them and you will get a prepaid Fedex shipping label. I'm just starting to wish I would give them a little less business. I have returned 4 to S&W over the past couple of years. But 2 were for the M stamp work.

kgs · #5 04-14-2013, 01:25 PM

Crazy that I had the same thing happen to me today. I have had my 629 for a while never any issues. Today at the range the tip of the trigger broke. Does any one know of a warranty dealer in Canada that fixes S&W's.

fcusn1 · #6 05-01-2013, 05:53 PM

I got my 629 back yesterday. I ran about 100 rounds through it with no issues. I did have to talk to customer service on the phone and they were a little rude but the gunsmiths did their job well.

BLUEDOT37 · #7 05-02-2013, 01:16 AM

Quote:

Originally Posted by fcusn1

I got my 629 back yesterday. I ran about 100 rounds through it with no issues. I did have to talk to customer service on the phone and they were a little rude but the gunsmiths did their job well.

Glad you got your gun back & it's working okay now. Like you, I too was unhappy with their tone, on several of my conversations with customer service, concerning my gun's repairs.