|
|
11-20-2023, 04:40 PM
|
Member
|
|
|
Join Date: Jan 2012
Location: NY
Posts: 810
Likes: 1,635
Liked 1,100 Times in 489 Posts
|
|
S&W REPAIR TIME 6 MONTHS?????
I sent a gun in for repair and my check was cashed by S&W 3 weeks ago. I followed up today on the status and was told that their normal turn around time is 6 months. Seems rather excessive. Have any of you had similar experience?
|
11-20-2023, 05:51 PM
|
Member
|
|
|
Join Date: May 2013
Location: Denver area
Posts: 6,255
Likes: 20,296
Liked 13,126 Times in 4,181 Posts
|
|
Smith’s wait time is much better than most first rate gunsmiths.
Many shooters have no experience with gunsmiths and wait time. They can be shocked when told the job will be finished in a year or so.
Six months is quite reasonable.
|
The Following 4 Users Like Post:
|
|
11-20-2023, 06:01 PM
|
SWCA Member
|
|
|
Join Date: May 2008
Location: Peoples Republic of Calif
Posts: 4,673
Likes: 1,236
Liked 6,045 Times in 2,154 Posts
|
|
I got one back that needed a new extractor fitted (old one broke a finger off). Less than one month including shipping. That was maybe six weeks ago.
|
The Following User Likes This Post:
|
|
11-20-2023, 06:19 PM
|
SWCA Member
|
|
|
Join Date: Oct 2018
Location: Ames Iowa
Posts: 629
Likes: 10
Liked 720 Times in 343 Posts
|
|
Varies widely. When I sent my 681 in for the recall four or five years ago, it was a month. I doubt Smith employees all that many gunsmiths, not sure anyone does, so it can be easy to get backed up. Any kind of known gunsmith will typically be a year out, sometimes worse. May also depend on the type or repair, availability of parts, time of the year (holiday plant shutdown).
|
The Following 2 Users Like Post:
|
|
11-20-2023, 06:51 PM
|
Member
|
|
|
Join Date: Jan 2012
Location: NY
Posts: 810
Likes: 1,635
Liked 1,100 Times in 489 Posts
|
|
Thanks much for your replies.
|
11-20-2023, 07:06 PM
|
|
Member
|
|
|
Join Date: Jan 2017
Location: Whiskey Hill Ma.
Posts: 2,811
Likes: 16,237
Liked 9,122 Times in 1,981 Posts
|
|
I sent back a 649 thst had a broken slide stud in March of this year. It wasn’t going to be under warranty. Took 3 months for them to appraise the repair. And i authorized it that day. I was told 5-6 months for the return. That’s my experience.Hoping it comes back 100%. Time will tell…
__________________
My Daddy was a pistol..
|
The Following 2 Users Like Post:
|
|
11-25-2023, 02:34 PM
|
|
Member
|
|
|
Join Date: Feb 2008
Location: Florida
Posts: 22,091
Likes: 10,803
Liked 15,519 Times in 6,804 Posts
|
|
Quote:
Originally Posted by ruger 22
I sent a gun in for repair and my check was cashed by S&W 3 weeks ago. I followed up today on the status and was told that their normal turn around time is 6 months. Seems rather excessive. Have any of you had similar experience?
|
Some of it depends on what needs to be done?
__________________
Still Running Against the Wind
|
The Following User Likes This Post:
|
|
11-25-2023, 06:30 PM
|
SWCA Member
|
|
|
Join Date: Aug 2005
Posts: 7,916
Likes: 3,523
Liked 6,744 Times in 2,626 Posts
|
|
Quote:
Originally Posted by ruger 22
I sent a gun in for repair and my check was cashed by S&W 3 weeks ago. I followed up today on the status and was told that their normal turn around time is 6 months. Seems rather excessive. Have any of you had similar experience?
|
So, your firearm was received, placed in the queue, evaluated by a gunsmith, an estimate prepared, mailed out, and the check was mailed in and cashed, and now it awaits repair. None of this is unusual, and I am curious as to what repairs are requested.
|
The Following User Likes This Post:
|
|
11-25-2023, 07:56 PM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 100
Likes: 3
Liked 78 Times in 31 Posts
|
|
they must really be making a lot of bad products to be backed up that far.
|
The Following 3 Users Like Post:
|
|
11-25-2023, 09:38 PM
|
|
Member
|
|
|
Join Date: May 2009
Location: Hudson Valley, NY
Posts: 244
Likes: 2,805
Liked 491 Times in 155 Posts
|
|
Quote:
Originally Posted by richrd
they must really be making a lot of bad products to be backed up that far.
|
Or... They've got 170 years worth of stuff that people are breaking.
|
The Following 10 Users Like Post:
|
|
11-25-2023, 10:02 PM
|
Member
|
|
|
Join Date: May 2022
Location: NoVA
Posts: 214
Likes: 234
Liked 432 Times in 154 Posts
|
|
Is the turnaround time like than for returned defective new guns? I had to send my Kimber revolver back and had it back in one week. Pleased with the repair and speed of service. Not very happy to be the quality control inspector.
|
11-26-2023, 01:28 AM
|
SWCA Member
|
|
|
Join Date: Dec 2005
Location: Livingston County Michiga
Posts: 206
Likes: 33
Liked 237 Times in 103 Posts
|
|
Well FWIW if you overestimate the time and you come in under time you’re a hero.
Do the opposite and you’re a zero.
|
The Following 4 Users Like Post:
|
|
11-26-2023, 01:38 PM
|
|
Member
|
|
|
Join Date: Apr 2006
Posts: 17,833
Likes: 7,857
Liked 25,770 Times in 8,708 Posts
|
|
I guess when you've got so many guns going out the door that shouldn't have been shipped in that condition, they need to go back and be repaired. They could drastically cut their repair time by increasing QC! If they go out right in the first place, they would not need to be returned.
I am not aware of ANY other main stream gun company with repair times that long out.
|
The Following User Likes This Post:
|
|
11-26-2023, 02:20 PM
|
|
Member
|
|
|
Join Date: Sep 2003
Location: Indiana
Posts: 3,590
Likes: 2,260
Liked 3,504 Times in 1,488 Posts
|
|
Sig is very quick and they actually do a repair! In the good old days, major gun manufacturers had designated repair shops across the country. One could usually find one, not far away, and take it to the shop and get the gun repaired while you wait! BTW, the designated repair shops weren't busy because the manufacturers actually had good quality control and skilled workers who gave a flip!
Last edited by BE Mike; 11-26-2023 at 02:21 PM.
|
11-29-2023, 01:22 AM
|
|
SWCA Member
|
|
|
Join Date: Dec 2009
Location: RE-tired in Texas
Posts: 1,343
Likes: 239
Liked 2,180 Times in 645 Posts
|
|
Hard to make any comment without knowing what type of gun and repair. If I sent in a MP 9mm for a broken spring I would be a bit put out if they told me 6 months. Older guns and more difficult repairs I might expect 6 months.
|
The Following User Likes This Post:
|
|
11-29-2023, 02:35 AM
|
|
Member
|
|
|
Join Date: Jan 2006
Location: Back home, for now
Posts: 1,740
Likes: 2,997
Liked 3,661 Times in 617 Posts
|
|
Sent a model 15-3 in this time last year for a refinish and minor tune-up (endshake, slow carryup, etc). Gun was back in 4 months. Awesome refinish work. I was told 6-8 months. Very happy with the turn-around time and the work done. Patience, Grasshopper.
Bob
|
11-30-2023, 10:35 AM
|
Member
|
|
|
Join Date: Aug 2008
Location: New Castle, Delaware
Posts: 234
Likes: 44
Liked 104 Times in 50 Posts
|
|
Quote:
Originally Posted by Rule3
Some of it depends on what needs to be done?
|
All of it depends on what needs to be done. Some Smiths have no knowledge of revolvers. Others no knowledge of autos. Parts are made in batches. Not always in stock.
__________________
Jim McGhee
|
11-30-2023, 11:06 AM
|
Member
|
|
|
Join Date: Oct 2006
Posts: 6,658
Likes: 1,829
Liked 5,417 Times in 2,732 Posts
|
|
Well, as the old saying goes, "Do you want it done right or done fast?"
On the concept of the authorized repair centers. They might have been authorized and hopefully trained once upon a time. The question is are the folks who got trained still doing the work and were they any good in the first place?
As for the manufacturers, their quality varied over time. I once bought a number of 1911 slides direct from Colt. I ended up on the phone with their parts manager outraged at what came out of the factory. Was told I could send the bad ones back, but there wasn't any guarantee I'd get anything better in return.
As Dorothy Sayers had Lord Peter Whimsey say: "The quality guarantees the name, it don't work the other way around."
|
The Following User Likes This Post:
|
|
11-30-2023, 11:24 AM
|
|
Member
|
|
|
Join Date: Jan 2013
Location: North Carolina, USA
Posts: 1,470
Likes: 1,342
Liked 1,961 Times in 664 Posts
|
|
I know after the pandemic, turnaround times of 3-6+ months became normal. Not sure if that ever changed after, but also keep in mind that they just opened their new Tennessee headquarters last month. Half their staff made the move while the other half stayed in Springfield. Could be that with the transition and changes going on they may be backed up.
__________________
Ephesians 6 (Armor of God)
|
The Following User Likes This Post:
|
|
11-30-2023, 01:30 PM
|
Member
|
|
|
Join Date: Jan 2012
Location: NY
Posts: 810
Likes: 1,635
Liked 1,100 Times in 489 Posts
|
|
The problem is with a Model 10-10. I was dry firing it and the gun seized up and I could not pull the trigger or open the cylinder. The firing pin on the hammer was also pointing to the ceiling. I did not want to force anything so I called S&W and they sent me a mailing label. The estimated cost of repair was quoted at $110.
Last edited by ruger 22; 11-30-2023 at 01:34 PM.
|
11-30-2023, 01:57 PM
|
SWCA Member
|
|
|
Join Date: Feb 2006
Location: Pikeville, Tennessee
Posts: 6,080
Likes: 924
Liked 9,977 Times in 3,668 Posts
|
|
I have experience with only three gunsmiths over the past 60+ years. One was merely excellent. The other was a wizard. The last, and most recent was a WIZARD----and repaired something I absolutely positively KNEW couldn't be done. I NEVER experienced a long wait time with any of them. The wizard often did the deed while I waited. The WIZARD did the deed in three weeks---counting shipping both ways.
Now all three of these were individual entities----one man bands. Lousy service from a corporate entity is a reflection of their operating philosophy. There are only two such philosophies extant among the world's manufacturers.
One is, "We will be successful if we build the best possible product for the price." The other is, "We will be successful if we build our product for the lowest possible cost."
There is no doubt in my mind S&W started off with philosophy #1, and kept right at it until, let's say the mid 1950's---when things started to change. My observation is things have continued to change as time has passed.
Ralph Tremaine
Last edited by rct269; 11-30-2023 at 01:59 PM.
|
11-30-2023, 02:53 PM
|
Member
|
|
|
Join Date: Mar 2020
Posts: 310
Likes: 415
Liked 497 Times in 199 Posts
|
|
Quote:
Originally Posted by BE Mike
Sig is very quick and they actually do a repair! In the good old days, major gun manufacturers had designated repair shops across the country. One could usually find one, not far away, and take it to the shop and get the gun repaired while you wait! BTW, the designated repair shops weren't busy because the manufacturers actually had good quality control and skilled workers who gave a flip!
|
These repair shops were likely FFL holders. Can't say much more without getting "slapped" but we all know why they aren't around anymore...
|
11-30-2023, 05:48 PM
|
|
Member
|
|
|
Join Date: Sep 2003
Location: Indiana
Posts: 3,590
Likes: 2,260
Liked 3,504 Times in 1,488 Posts
|
|
Quote:
Originally Posted by WR Moore
Well, as the old saying goes, "Do you want it done right or done fast?"
On the concept of the authorized repair centers. They might have been authorized and hopefully trained once upon a time. The question is are the folks who got trained still doing the work and were they any good in the first place?
As for the manufacturers, their quality varied over time. I once bought a number of 1911 slides direct from Colt. I ended up on the phone with their parts manager outraged at what came out of the factory. Was told I could send the bad ones back, but there wasn't any guarantee I'd get anything better in return.
As Dorothy Sayers had Lord Peter Whimsey say: "The quality guarantees the name, it don't work the other way around."
|
Back in the day, I only needed an authorized repair center once. That fellow was on the ball.
|
02-29-2024, 04:38 PM
|
Member
|
|
|
Join Date: Jan 2012
Location: NY
Posts: 810
Likes: 1,635
Liked 1,100 Times in 489 Posts
|
|
Got it back today. Total time was 5 months.When I got the gun originally, used from a correctional institution trade in, it was in pretty rough shape and looked like it had been used as a hammer as the frame was bent. It shot nicely, although a bit loose and sloppy, for a while and then seized up which prompted the return to the factory. While it still has its bluing wear it is very tight and firm and shoots like a new gun. I am very happy with the work done.
|
The Following 8 Users Like Post:
|
|
03-01-2024, 12:56 PM
|
Member
|
|
|
Join Date: Jan 2007
Location: SE Kansas
Posts: 650
Likes: 4
Liked 164 Times in 107 Posts
|
|
I have a 952-2 that's been at S&W since July of 2023, last time I checked it was still waiting for repair. I guess that's what I get for buying a cheap gun !
|
03-01-2024, 01:15 PM
|
|
Member
|
|
|
Join Date: Apr 2012
Location: Northern NY-AdirondackMts
Posts: 8,089
Likes: 13,065
Liked 13,543 Times in 5,118 Posts
|
|
Well my wife's .22 cal Victory broke for the second time right in the same place.
Its that threaded part that holds the barrel on. It breaks off and you cannot get the screw out that locks it all together.
Wife called, the clerk looked it up and noted they had done the gun before. Clerk volunteered that they hoped to have it back in around 21 days, gave my wife a return label on the computer.
Then she called FedX for a pick up and he came 3 hours later.(Feb 27, 2024)
__________________
14 S&W Revs none with locks!
Last edited by NYlakesider; 03-01-2024 at 02:34 PM.
Reason: Added date!
|
03-05-2024, 09:29 AM
|
Member
|
|
|
Join Date: Oct 2003
Location: Alabama
Posts: 561
Likes: 111
Liked 527 Times in 249 Posts
|
|
Long wait times annd shipping cost/hassles are why , if you have the tools and resources, to do some things yourself . Of course sometimes this is beyond the home smith. But, many things such as revolver timing, endshake , trigger jobs and others are within easy reach of the mechanically inclined.in the last 40 years I have amassed a ridiculous amount of gunsmithing tools (brownells) but I enjoy the work and consider it part of the hobby.
|
The Following User Likes This Post:
|
|
|
Posting Rules
|
|
|
|
|