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A general update: I called and got a different customer service rep. He was nice, just about exactly what I would have expected the first time around. He is shipping out two labels, one for each pistol. He recommended against just sending in the barrel of the 1911 as they track everything on...

Thanks, I like the idea of putting a letter for the president of S&W together. Some quick googling shows that is currently James Debney. Any ideas on how I would go about getting a letter to him?

Hello all, I just joined the forum from TX (DFW area). I have two new S&W pistols. A Performance Center 627 and a Pro-Series 1911 in 9mm. I would like some help determining what my next course of action should be. I have attached a couple pictures showing a burr extending half way around...