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Yes, I sent them the original parts. I assume that they will assemble it in factory config. Yes, they are definitely taking a lot longer than other CS dep'ts I've dealt with.

UPDATE: finally some good news. To re-cap a little, in February, I was notified that S&W changed it's policy. While they still will not be selling spare parts for rifles, they will now be servicing damaged rifles that are not covered by warranty for a fee. They e-mailed me another return...

The way I understand it, the ring on a "ringed" barrel will be a blown out spot. My barrel has the opposite -- the ring appears to be a tight spot. Also, upon getting the rifle back and looking at it, I see the ring is actually closer to the muzzle than I originally thought. It looks to be...

They didn't refuse to sell me a barrel because of any liability reasons... they made it very clear to me that it is their policy to not sell barrels to anyone, period. If you shoot yours out, they won't sell you one either. You can call and ask them if you'd like them to confirm this. I think...

Also, for those who are curious, pics of the rifle are posted on another forum here: https://www.okshooters.com/showthread.php?209913-Horror-Story-M-amp-P-10-and-S-amp-W-s-Customer-Service&p=2699025#post2699025

What do you think I did wrong with my gunsmithing?

I am as mystified about your issue as you are. I have previously compared my S&W and DPMS BCGs side by side, and they are identical in length. I see no reason why a buffer tube setup that works on a DPMS wouldn't also at least allow for identical bolt travel on the S&W (regardless of how well...

As far as I am concerned, my "getting the rifle repaired" process was over when S&W made it clear to me that they wouldn't warranty it, they wouldn't let me pay them to fix it, and they wouldn't sell the parts to me for me to fix it myself. What I have been doing since then is just letting as...

I already tried this. I was very polite in all my dealings with them. When I asked them if they would rebarrel the rifle for a fee, the rep told me he would have to check, and would call me back. After not hearing anything for around 3 weeks, I called and finally reached a senior engineer...

I don't know if you read what I posted, but I completely understand S&W's decision not to warranty it, and I don't even care if they do the barrel (and bolt if necessary) replacement. All I want to do is buy a barrel from them. That is by far the most shocking part of all of this... they won't...

Have you ever heard that its dangerous to buy a firearm with a proprietary design, because you are stuck relying on just one company for replacement parts? I'm here to tell you that is a very valid concern, particularly with Smith & Wesson products. I bought an M&P 10 last year, intending to...