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  #1  
Old 10-15-2013, 04:57 PM
preluda97 preluda97 is offline
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Default Order Received: APEX Shield Carry Kit (DEFECTIVE?)
Hi Guys,

I received my APEX Shield Carry Kit today in the mail, when I opened it up, it seems to have a bent spring in one of the bags.

Attached are some pictures, please let me know what your advice is.

I emailed Apex and sent them the same pictures. I believe I need a new spring.
Attached Images
File Type: jpg photo 2.jpg (37.8 KB, 146 views)
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  #2  
Old 10-15-2013, 05:11 PM
UncaGrunny UncaGrunny is offline
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I've never seen the Apex kit, but just based on the marks on the bag, I'd say inadequate packaging & your spring got crushed.
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  #3  
Old 10-15-2013, 05:14 PM
standerson standerson is offline
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Agree with the above post.
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  #4  
Old 10-15-2013, 05:15 PM
preluda97 preluda97 is offline
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I am awaiting reply back from the email i sent today about this matter
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  #5  
Old 10-15-2013, 08:41 PM
ItsGotMyBack ItsGotMyBack is offline
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Yup not right.
They will surely make it right. They did for me when they sent me the wrong size T-shirt.

Sent from my SCH-I605 using Tapatalk
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  #6  
Old 10-15-2013, 08:45 PM
Fat B Fat B is offline
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Sucks your spring came bent but I've always received A+ service from Apex so I wouldn't worry.
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  #7  
Old 10-15-2013, 09:04 PM
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CatSnipah CatSnipah is offline
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I don't know what you guys are talking about. This is the new "bent spring" model from Apex. It's all the rage.



Nah, the guys above nailed it. Apex will take care of you.
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  #8  
Old 10-15-2013, 11:17 PM
preluda97 preluda97 is offline
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Apex sent me an email that another package shipped out for me tonight. I assume it is the spring that got crushed during shipping. I will keep you guys/girls posted
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  #9  
Old 10-16-2013, 08:27 AM
obiwankabaldi obiwankabaldi is offline
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they will make it right. Excellent customer service.
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