Sent my Shield .40 that came NIB missing the pin to hold in the sear deactivation lever. Was a little pissed that this got through QC, but it happens. Even though it wasn't a big deal, still felt it should have been properly assembled so I boxed it up and shipped it to S&W before even shooting it. Shipped Dec. 23, received by S&W Dec 26. Returned to me repaired yesterday, 1/14/2014 with a free additional mag for my troubles. Excellent customer service and much appreciated after dealing with Springfield having my XDS for 2 1/2 months and still no ship date in sight.

I've had nothing but positive experiences with SWCS. No gun is perfect and will need maintenance but it is nice to see that Smith stepped up with an extra mag for your trouble with something that probably shouldn't have happened...but that's life and they took care of it!

I hope you enjoy your Shield as much as I do my 40c...or did...my Dad has it now! I'll make do with my 357c.

Congrats on the good service. I've had similar experiences with S&W customer service.

There have been plenty of guys that have read complaint threads and loudly proclaimed, "I will never buy from S&W again!" That after reading only one complaint. They will not read this thread because it's not inflammatory. Their loss.

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