|
|
08-18-2014, 04:54 PM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 0
Liked 2 Times in 1 Post
|
|
Shield - Missing Pins
Bought my Shield 6 months ago. Shot about 500 rounds through it. Nice little gun. Start noticing the safety is not about to lock in on position when i pull the trigger and also the slide is a little loose. After further investigate and I realized the pistol is missing two pins. Anyone has this problem? How is this pistol passed the QA?
https://www.flickr.com/photos/124156...7646191647919/
By the way I emailed the S&W support and they refused to send me the missing pin. Has to do with some legal ****.
Last edited by johnphwu; 08-18-2014 at 04:57 PM.
|
08-18-2014, 05:01 PM
|
Member
|
|
|
Join Date: Mar 2014
Location: Texas
Posts: 2,887
Likes: 1,635
Liked 3,126 Times in 1,326 Posts
|
|
Send it back to them. Let them do the work. Since the pins are around the trigger and safety, they wouldn't (according to the manual) be user-serviceable parts. I realized the other day there isn't a parts diagram at all.
|
08-18-2014, 05:01 PM
|
|
Member
|
|
|
Join Date: May 2012
Location: Concord,NC
Posts: 1,072
Likes: 468
Liked 480 Times in 275 Posts
|
|
Send it in to S&W. It's free. I know it sucks to be without your pistol for a few weeks, but it will be better than having something go really bad and possibly get hurt.
|
08-18-2014, 05:33 PM
|
|
US Veteran
|
|
|
Join Date: Sep 2013
Location: SoCal, CA
Posts: 2,257
Likes: 749
Liked 1,055 Times in 681 Posts
|
|
That's pretty amazing! The rear pin holds in the sear housing block. The front pin holds in the locking block. I'm surprised it even fired that many rounds.
Send it back. Maybe you can get a few free mags out of it.
|
08-18-2014, 05:47 PM
|
Member
|
|
|
Join Date: Jun 2012
Location: Sarasota FL
Posts: 1,425
Likes: 3
Liked 517 Times in 297 Posts
|
|
We have seen all kinds of parts missing, extractors, ejectors, sear takedown lever, etc. I am surprised it took so long for the gun to malfunction enough for you to realize those pins were missing. The trigger is still held in by the trigger pin, but nothing is holding the sear assembly in.
I would call S&W again, you will likely get a different rep. Tell them sending the pins out to you would be a lot cheaper than you having to send the gun back to them for warranty service, with them footing the shipping fees. Good luck and advise how you make out.
Bob
Last edited by robkarrob; 08-18-2014 at 05:48 PM.
|
The Following User Likes This Post:
|
|
08-18-2014, 05:52 PM
|
|
US Veteran
|
|
|
Join Date: May 2012
Location: Texas
Posts: 2,885
Likes: 1,683
Liked 2,357 Times in 1,115 Posts
|
|
Quote:
Originally Posted by robkarrob
We have seen all kinds of parts missing, extractors, ejectors, sear takedown lever, etc. I am surprised it took so long for the gun to malfunction enough for you to realize those pins were missing. The trigger is still held in by the trigger pin, but nothing is holding the sear assembly in.
|
I'm glad I hit [Refresh] before posting. Mine would have been a duplicate of your reply.
|
08-19-2014, 03:00 AM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 0
Liked 2 Times in 1 Post
|
|
I consider myself lucky. I'm been reloading in the past 3 years. I've cheap out on the gun powder. All my load it are in the weaker side. Glad didn't load any +P load for the shield, don't know what will happen with +P load.
I will keep your guys posted after the phone call tomorrow. Thanks!
Quote:
Originally Posted by robkarrob
We have seen all kinds of parts missing, extractors, ejectors, sear takedown lever, etc. I am surprised it took so long for the gun to malfunction enough for you to realize those pins were missing. The trigger is still held in by the trigger pin, but nothing is holding the sear assembly in.
I would call S&W again, you will likely get a different rep. Tell them sending the pins out to you would be a lot cheaper than you having to send the gun back to them for warranty service, with them footing the shipping fees. Good luck and advise how you make out.
Bob
|
|
08-18-2014, 05:53 PM
|
|
Member
|
|
|
Join Date: Nov 2003
Location: Scott county,Tennessee
Posts: 1,036
Likes: 363
Liked 645 Times in 380 Posts
|
|
really difficult to picture how this occured, hmm, so did both double roll pins fall out during a shooting session unnoticed? Well anyway all you have to do is call S&W back and they
will send you paperwok to send it to them for repair. Fed X or UPS will come to your address and pick up the package and bring it back when it's done. That's how they did it for me. Best of luck.
|
08-18-2014, 09:39 PM
|
|
Member
|
|
|
Join Date: Jan 2014
Location: NE Florida
Posts: 816
Likes: 389
Liked 258 Times in 171 Posts
|
|
Brownell's sells the FS/Compact pins, but not the Shield... odd. I know S&W is tightening up on Shield parts...
|
08-19-2014, 02:52 AM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 0
Liked 2 Times in 1 Post
|
|
Thanks all for your reply.
I've been emailing S&W about this issue. I'm going to try give them a phone call see if they can send me the pins. If not I will send the pistol back.
JAREDSHS:
I took a closer look at the hole where the pin suppose to go. I suspect there were never a roll pin there. I've work on my other pistol before it is almost impossible for roll pin to fell out.
|
08-19-2014, 12:20 PM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 0
Liked 2 Times in 1 Post
|
|
Got off the phone with S&W. I wish I call them directly in the beginning instead of email for support. They said they never had a shield manufactured in March 2014 with missing roll pins and he is surprised nothing happened in that 500 rounds I shot. They are sending me the roll pins :-)
|
The Following 2 Users Like Post:
|
|
08-19-2014, 12:45 PM
|
|
US Veteran
|
|
|
Join Date: Apr 2013
Location: Fruitland Idaho
Posts: 5,076
Likes: 1,586
Liked 4,882 Times in 2,025 Posts
|
|
I've never had any satisfaction using the email system at S&W (I think it goes to a computer that sends back canned answers, IE "Reply with your email and we will send a return authorization." My question was, "I sent you an email, so why are you asking for an email address?". Now I call them every time and have never had anything but great customer service, the only downside is the 10-40 minute wait, but I put it on speaker and do other things.
__________________
Minimize the variables
|
The Following User Likes This Post:
|
|
08-19-2014, 12:47 PM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 1
Liked 0 Times in 0 Posts
|
|
Wow, good that you avoided any injury and lucky for S&W this didnt become a serious lawsuit.
|
08-19-2014, 03:27 PM
|
Member
|
|
|
Join Date: Jul 2014
Posts: 15
Likes: 0
Liked 4 Times in 2 Posts
|
|
I'm shocked it cycled wither the pins were missing from the start or fell out. I would have thought that would have ended in a horrible malfunction.
Last edited by wagswvu; 08-19-2014 at 03:29 PM.
|
08-19-2014, 03:32 PM
|
Member
|
|
|
Join Date: Dec 2012
Location: SE Florida
Posts: 84
Likes: 8
Liked 22 Times in 14 Posts
|
|
The front pin on my Shield 40 came out after a couple hundred rounds. I called and S&W sent me a couple new pins.
|
08-19-2014, 07:44 PM
|
Member
|
|
|
Join Date: Jun 2012
Location: Sarasota FL
Posts: 1,425
Likes: 3
Liked 517 Times in 297 Posts
|
|
The front trigger pin held the locking block and trigger in place. The sear block fits tight in the frame, and the pin basically keeps it from lifting up. When the slide recoils back and stops, it puts pressure downward, but the rear of the slide would want to lift when the slide closes. However the rear pin centers and holds the manual safety. I am surprised that the safety functioned at all, without that pin installed.
Bob
Last edited by robkarrob; 08-19-2014 at 07:49 PM.
|
08-20-2014, 04:29 PM
|
Banned
|
|
|
Join Date: Nov 2013
Posts: 330
Likes: 109
Liked 84 Times in 57 Posts
|
|
sorry but this is BS.
|
08-20-2014, 06:05 PM
|
|
Member
|
|
|
Join Date: Nov 2003
Location: Scott county,Tennessee
Posts: 1,036
Likes: 363
Liked 645 Times in 380 Posts
|
|
it does seem a bit "far out"
|
08-20-2014, 08:40 PM
|
|
Member
|
|
|
Join Date: Jan 2014
Location: NE Florida
Posts: 816
Likes: 389
Liked 258 Times in 171 Posts
|
|
I just ordered 6 spare pins from Brownell's lol. Not that I'm missing any, just seems like a good spare part to have...
|
08-23-2014, 02:02 AM
|
Member
|
|
|
Join Date: Aug 2014
Posts: 6
Likes: 0
Liked 2 Times in 1 Post
|
|
Received the roll pins in the mail today.
Everything work now
Never email the support again!
Thanks all!
|
|
Posting Rules
|
|
|
|
|