I just sent my brand new M&P Bodyguard 38 back to the factory due to the mags dropping almost every other round. This never happened with any other small .380 I've owned (which has been many) including my original BG380.

I adjusted my grip so much at one point I only gripped it with one finger, had nothing even close to the base plate of the magazine, barely had the tip of my finger pulling the trigger and stared at the mag release when firing instead of the target. I also used 5 different magazines. I did everything to avoid the possibility of hitting the mag release with my hand. This has the metal mag catch so I'm not sure what the problem is. Has there been bad batches of grips or mag catches recently? I really like having my favorite pocket .380 back and it shot just fine, but the mag dropping out constantly has soured the relationship so far.

I hope this customer service experience is different. My past experience with S&W customer service involves not getting the problem fixed unless it's sent back 3 or 4 times (M&P FS9) and/or it'll take months before I see it again (S&W 500).