Dealers generally do not accept any returns on firearms, as usually al firearm sales are final. Talking to S&W would be the way to go on this. When you first purchased the pistol, what did you do. If you just loaded it up and fired it, this wouldn't really apply, but if you took it apart and cleaned it before firing, did you stick anything in the slide or add oil to the slide? This seems like a problem with the internal safeties not allowing the striker to fire when the trigger is pulled. I have had my SD9VE through almost 1000 rounds now with zero issues, my former SD9 had ~2500 through it when I sold it, again zero issues over the years. Have had a dozen customers over the years sing their praises as well, so this is indeed a rare issue.