Capt Steve
US Veteran
- Joined
- Mar 17, 2008
- Messages
- 1,674
- Reaction score
- 2,974
I have 7 policies with Geico {6 vehicles - car, truck, RV, bike, Rzr, a trailer and an Umbrella policy}. I've been with them for a couple of years with no issues until now.
On our last trip we picked up a rock chip in the windshield of our Class C motorhome that quickly grew into a foot long crack. I called Geico when I got home to get it repaired. When I signed up I was assured that would include glass coverage but they neglected to disclose it comes with a $500 deductible
which renders this coverage all but useless... but I digress, Arrrg but my bad for not reading the fine print but still I thought I could trust them and that was my second mistake.
About 2 and half years ago {pre Geico} I replaced {out of my pocket} the same windshield due to a chip/crack at the local Safelite Glass shop. The bill was $222 OTD. When I called Geico never mentioned the $500 deductible but did {allegedly} schedule the repair with a Safelite guy for Saturday between 11 and 5 with the promise he would call to confirm before coming out.
After 3 hours of waiting with no call I called Geico back and was told no appointment had been scheduled despite having received an e mail confirming it... Grrrr! They then rescheduled for Tuesday between 7 - 11. about 5 minutes later I get another confirmation email from Geico listing the following charges:
Parts and Labor $319.99
Disposal$9.95
Mobile fee $24.99
subtotal $354.93
Sales Tax $15.86
Total $370.79
{Credit cards accepted}
Keep in mind Safelite did the previous windshield replacement on the same vehicle for $222
When I called back they finally explained about the $500 deductible. I asked them why I was just hearing about it now??? If I have to pay for the whole thing why would I even bother to call Geico I asked but they had no response. I asked why they were jacking the price up so high and where was all that extra money going? Again I got no answer. I asked for a supervisor/management type to please call to discuss this fiasco and no, I have not heard from them yet.
I canceled the Tuesday appointment and called a local independent shop that had done a small chip repair on my Honda Ridgeline last fall {great work in 15 minutes for a $30 charge}. They quoted me $185 OTD and had it done in 30 minutes. Over the years I have watched more than few windshield replacements and these guys were as good as any I had seen.
So there you have it, Geico trying to charge me TWICE the going rate. Think twice before you call Geico on any claims and yes, I will be shopping for a new insurer.
On our last trip we picked up a rock chip in the windshield of our Class C motorhome that quickly grew into a foot long crack. I called Geico when I got home to get it repaired. When I signed up I was assured that would include glass coverage but they neglected to disclose it comes with a $500 deductible
which renders this coverage all but useless... but I digress, Arrrg but my bad for not reading the fine print but still I thought I could trust them and that was my second mistake.
About 2 and half years ago {pre Geico} I replaced {out of my pocket} the same windshield due to a chip/crack at the local Safelite Glass shop. The bill was $222 OTD. When I called Geico never mentioned the $500 deductible but did {allegedly} schedule the repair with a Safelite guy for Saturday between 11 and 5 with the promise he would call to confirm before coming out.
After 3 hours of waiting with no call I called Geico back and was told no appointment had been scheduled despite having received an e mail confirming it... Grrrr! They then rescheduled for Tuesday between 7 - 11. about 5 minutes later I get another confirmation email from Geico listing the following charges:
Parts and Labor $319.99
Disposal$9.95
Mobile fee $24.99
subtotal $354.93
Sales Tax $15.86
Total $370.79
{Credit cards accepted}
Keep in mind Safelite did the previous windshield replacement on the same vehicle for $222
When I called back they finally explained about the $500 deductible. I asked them why I was just hearing about it now??? If I have to pay for the whole thing why would I even bother to call Geico I asked but they had no response. I asked why they were jacking the price up so high and where was all that extra money going? Again I got no answer. I asked for a supervisor/management type to please call to discuss this fiasco and no, I have not heard from them yet.
I canceled the Tuesday appointment and called a local independent shop that had done a small chip repair on my Honda Ridgeline last fall {great work in 15 minutes for a $30 charge}. They quoted me $185 OTD and had it done in 30 minutes. Over the years I have watched more than few windshield replacements and these guys were as good as any I had seen.
So there you have it, Geico trying to charge me TWICE the going rate. Think twice before you call Geico on any claims and yes, I will be shopping for a new insurer.
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My FIL was a Mutual of Omaha insurance man and couldn’t beat SF. He was annoyed losing a commission, when his daughter dropped her insurance and went with me and SF. 
