I recently won an egunner auction for a gun from Buds and had a very poor experience. I was wondering if anyone else had experienced something similar.
I've purchased several guns through online auctions - Gunbroker, Sierra, Rock Island, eGunner, GunAgents, Buds, and even Armslist. Buds was the worst experience I've had.
After the auction, I paid by credit card and sent them an email asking if using an FFL from their preferred list still required ME sending them a copy of the FFL documents. Four days, NO answer.
Sent a second email, four more days later, and STILL no answer. Went ahead and sent the FFL paperwork. Still no response or action on filling my order. I called them several times over a 3-4 day period and couldn't get through. Every time I called their robo-voicemail system always told me I was caller 10 or 12 in the queue with a 30 minute (or longer) wait time.
I tried using the "press 1 to receive a call back" feature in their phone system - nobody ever called me back. I followed their instructions to try calling in the evening during their "less busy" time. Still huge queues with 30+ minutes wait time.
Finally I just gutted it out and waited 25 minutes (my entire lunch break) on hold until someone finally came on the line to talk to me. The rep acknowledged that the gun was all paid for and the FFL paperwork was all in order, but had no explanation for why they hadn't shipped the gun for nearly two weeks.
I was told my order had been moved to the shipping department and would be shipped the next day. The online status of my order FINALLY changed to show it sent to shipping - where it sat for ANOTHER 3 days before it FINALLY shipped.
So all told it took nearly 3 weeks from the point of it being paid for before I actually got the gun in my hands today. FOUR emails went completely unanswered, and it took a half a dozen phone calls and nearly a half hour on ignore to get someone on the phone. Absolutely the WORST experience I have ever had with an online firearms purchase.
Then to top it all off, when I went to pick up the gun today, my FFL told me he had problems with getting and printing a copy of Buds FFL paperwork. So much so that he said HE is going to stop accepting transfers from Buds, because they no longer put a copy of their FFL in the box (which he says the BATFE requires them to do) and it took him over an hour to get a printable copy from their website for his records.
Anybody else had problems like this with a Buds purchase? I don't think I will be bidding on any of their auctions again. I probably wouldn't even consider buying direct from them either.
I've purchased several guns through online auctions - Gunbroker, Sierra, Rock Island, eGunner, GunAgents, Buds, and even Armslist. Buds was the worst experience I've had.
After the auction, I paid by credit card and sent them an email asking if using an FFL from their preferred list still required ME sending them a copy of the FFL documents. Four days, NO answer.
Sent a second email, four more days later, and STILL no answer. Went ahead and sent the FFL paperwork. Still no response or action on filling my order. I called them several times over a 3-4 day period and couldn't get through. Every time I called their robo-voicemail system always told me I was caller 10 or 12 in the queue with a 30 minute (or longer) wait time.
I tried using the "press 1 to receive a call back" feature in their phone system - nobody ever called me back. I followed their instructions to try calling in the evening during their "less busy" time. Still huge queues with 30+ minutes wait time.
Finally I just gutted it out and waited 25 minutes (my entire lunch break) on hold until someone finally came on the line to talk to me. The rep acknowledged that the gun was all paid for and the FFL paperwork was all in order, but had no explanation for why they hadn't shipped the gun for nearly two weeks.
I was told my order had been moved to the shipping department and would be shipped the next day. The online status of my order FINALLY changed to show it sent to shipping - where it sat for ANOTHER 3 days before it FINALLY shipped.
So all told it took nearly 3 weeks from the point of it being paid for before I actually got the gun in my hands today. FOUR emails went completely unanswered, and it took a half a dozen phone calls and nearly a half hour on ignore to get someone on the phone. Absolutely the WORST experience I have ever had with an online firearms purchase.
Then to top it all off, when I went to pick up the gun today, my FFL told me he had problems with getting and printing a copy of Buds FFL paperwork. So much so that he said HE is going to stop accepting transfers from Buds, because they no longer put a copy of their FFL in the box (which he says the BATFE requires them to do) and it took him over an hour to get a printable copy from their website for his records.
Anybody else had problems like this with a Buds purchase? I don't think I will be bidding on any of their auctions again. I probably wouldn't even consider buying direct from them either.
