Brownells comes through

[H Richard]

Back last August I ordered several item from Brownells, and all but one item was shipped. The item was back-ordered. After only 8 months I received an email asking if I still wanted the item as it was now in stock.

I'll give them credit for asking, as a lot of places would have just shipped it.

Then comes the problem that during that 8 months I had bought something from Home Depot and was caught up in that Cr. Card mess and yes, my card showed up charging a meal at Jack in the box in Calif. All straightened out and my card cancelled and a new one issued, but of course Brownells still has the old number. Only took one phone call and that was fixed also. It's so nice to work with good companies.

 

[NCTexan]

That's good to hear a story about thoughtful customer service these days.

Also amazing that your credit card was used to make a purchase at Jack-in-the-Box. That Jack's Secret Sauce will make people do strange things. Surprising though that it wasn't used on something a little more expensive.

 

[chief38]

I have always found Brownells to have great Customer Service - second to Dillon's of course.

Their backorders are always shipped (unlike some other Company's) and their phone wait times are not terrible. Their prices have become a bit high lately, but they do have pretty much anything you need, so it's a matter of convenience and one stop shopping. Over-all they are excellent.

 

[jack the toad]

Great experiences with Brownells and their selection is good but some prices are considerably higher than elsewhere. Some I've noticed by 1/3 or greater.