Colt's Customer Service ... Shhhh! It's a secret! We can't tell you!

357magster

357magster

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Back after Thanksgiving I treated myself to my first Colt ... a 9mm 1911 "Competition" model. Impulse buy. Took it to the range. Good shooter. No trouble smacking the steel plate at 25 yards all day long ... but ... the problem was the empty cases were smacking me in the face. (Those suckers are HOT!) By the time I got done I had little soot marks all over my forehead. Unacceptable.

Sent it back to Colt. Three months tick by.

Got it back two day ago. In the box with the gun was a copy of the shipping invoice ... but absolutely no mention of what repairs (if any) were done to the gun. Called 'em up. The customer service guy said that they no longer include repair information. With the proliferation of the internet and forums, they are afraid folks will post the results and that will encourage people with similarly misbehaving firearms to attempt to repair them on their own.

Just wondering if any other companies are withholding repair information. Sent a Ruger back a year or two ago and it came back with a detailed explanation of the repair.

Haven't had a chance to fire the Colt yet. If you hear swearing coming from the Northeast next weekend, that'll mean they didn't repair it properly. :D
 
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The only guns I've seen back for repair were S&W. I personally never received a repair information list, just a repaired gun.
 
My last 5 or 6 bottom feeders hit me in the had with empties
for the first 20 to 50 rounds. This includes Glock, Kahr, and
Colts. After than, nada.
 
My Colt Series 70 1911 bought several years ago will ping an empty off my forehead every once in a while, seemingly in the same spot. Are they hot? I have no idea...they only touch for a millisecond. And I've gotten used to it, so I don't even flinch any more when it happens. And little burny soot marks? Nah...no marks at all.

Would I send it back to Colt for repair? Nope. Would I take it to a gunsmith to have the extractor worked on? Nope, again. It isn't a big enough issue for me that I'd want to do without the pistol for weeks or months while it's being "repaired".

Oddly enough, none of my older G.I. 1911A1s do this, and my 1918 Colt doesn't either.
 
With the wealth of knowledge being shared by the 1911 community already, I doubt there's anything that Colt could add when it comes to repairs. Chances are, manufacturing Smiths turn to the community for assistance as much as we owners do.
 
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I had a Kimber 45 acp compact sst that would eat a person alive with brass if you didn't have a very firm grip on it.
 
I have a Springfield 1911 that has twice managed to pop a hot case between my glasses and eyelid, where it stayed until I could get my glasses off. Yes, they left a mark. I now wear a baseball cap whenever shooting 1911s.
 
Occasionally you’ll find a Colt 1911 will need a bit of a tweek to the extractor to fix this. It’s a 5 minute job for a gunsmith who knows how.
 
A DAY LATE & A DOLLAR SHORT?

Don't take this as an insult/slur, cuz it isn't. Telling us about a problem AFTER returning it for repair & BEFORE test firing it upon it's return??? I have run the gamut of no info, replaced parts returned with info of work done, & 2 guns kept by Ruger with free replacement. IF charged for work done, I'd expect an itemized bill. INRE to cases bouncing off your head, is it with every shot & all ammo? I prefer ALL my cases to fall within app the same area. Tweaking the load keeps MINE from being thrown too far/erratically, or having feeding/ejection issues/ too close. NOT SURE if it's a repair issue or not. Let us know if the problem was solved. :)
 
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