Crimson Trace Free Battery Scam

[RichardU]

I bought several Crimson Trace lasers when they offered "Free batteries for life." Not sure if they still do.

You've always had to jump through some hoops to get the batteries. At first, an email worked. Now you need to fill out a ridiculous form for every laser every time. And yet months after filling out the forms, no batteries.

I think S&W might reconsider bundling products from a company that doesn't honor its obligations.

Richard

 

[scott.amy00]

Sounds like they used this as a sales tactic and now they're not interested in keeping up their end of the deal...with the bottom dollar being their true motivation and greediness of companies these days I am not at all surprised. It's very rare to find a company that stands by what they market without adding fine print in an attempt to disqualify you from your benefits or claims...they're focused on the initial sale and profit, they don't seem to be interested in making lifelong customers and keeping those customers happy down the line.

Sent from my moto e6 using Tapatalk

 

[Bob4southern]

I agree and still awaiting the batteries. I sent Crimson Trace an email requesting a delivery update and never received even the courtesy of a reply...perhaps they bundled their reply with their batteries?

 

[Ranger17]

I don't have a CT Laser but was curious on the program. From what could find, it’s basically 1 battery per year per item.

“ Under this program, the original purchaser of a qualifying product purchased new at retail may receive from Crimson Trace up to one (1) set of new batteries per calendar year, per qualifying product registered, for the life of the product. ”

OP, how long does your battery set last before it needs replacing? Is it more often than once per year? If its a #2032 battery its cheap enough they may hope owners just replace on their own, instead of contacting them for a free one.
Or perhaps if CT has staff offsite due to covid related restrictions, their follow up could be delayed. Which could explain why so long for feedback or batteries now.

 

[JH1951]

It's easier for me to buy a battery locally than jumping through hoops and getting distressed about getting a battery. Their little certificate is still in the box.

 

[scott.amy00]

It's easier for me to buy a battery locally than jumping through hoops and getting distressed about getting a battery. Their little certificate is still in the box.

And I am sure this is what they're hoping for, the fact that they can make it just hard enough that you'd rather spend your own money and get a replacement battery rather than making them stock to their obligation...sad!

Sent from my moto e6 using Tapatalk

 

[Buford57]

I bought one of their lasers last year (for a gun I no longer own) and sent in the warranty card. About a month later I got a new battery in the mail. Didn't ask for it, didn't need it and gave it to the buyer when I sold the gun. I was impressed. Sorry it's not working out that way now.

 

[OttoLoader]

I bought a CT in 2011.

I called them in 2014 to ask about the battery. They sent batteries.

However that was before the original owners sold the company.

 

[ajgunner]

Some of us have the luxury of being close by so can just stop in while passing by. The really do prefer that you remove the grips from the revolver though before you walk in the door looking for batteries.
I also had a switch go south on me a few years back. I took the grip in and asked if I could get a replacement switch. The nice young lady disappeared behind a closed door and returned shortly with a brand new in the box replacement grip. Right on par with Dillon if you want my opinion. Of course your experience may differ with all the current **** going on in the world.

 

[marvin02]

. . .

I think S&W might reconsider bundling products from a company that doesn't honor its obligations.

Richard

S&W owns Crimson Trace, they purchased them in 2016.

https://www.bizjournals.com/portlan...le-gun-sight-maker-sold-for-95m-to-smith.html

 

[Rammer Jammer]

Extended warranty! How could I lose?

Much less frustration to just buy a new battery when needed.

 

[silverstateS&W]

as with all companies , when the big company(S&W) buys out the little company(CTC) many things that made the little company successful just disappear. Casualties over the years:
SilencioHearingProtection(now gone) Uncle Mikes,Hoppes,KleenBore,
the list goes on and on.....

 

[VikingDude]

But is it a scam if you do get a free battery, even if you have to stand on one leg and recite the alphabet backwards?

 

[Fulton722]

I got one free battery; however, it was the wrong one for my Shield with the red integrated laser. I also tried to get new batteries for my C-T grips for my P239 about 3 months ago, which they acknowledged I had correctly submitted the required documentation, and they were sending batteries ... received NOTHING !

At this point, I am done with C-T, and consider their battery program to be a TOTAL SCAM.

 

[hdfinder47]

I bought my first CT years ago for a J frame airweight. I'd just call them when I needed batteries and they'd send however many I said I needed. No fuss, no muss. Dang I miss the good 'ol days of just talking to people who give a **** about customer service.

 

[HEADKNOCKER]

The CR2032 batteries can be replaced with the much more expensive DL2032 that I have bought @ Home Depot which are Lithium Ion..
They are available just about anywhere, Just Google it..
My Diabetic Sugar Tester = Glucometer uses the same ones & they do wear out from use & aren't designed to last forever.. I keep new ones on hand for when they go bad which is about every six months or less, It gets used 5-6 times a day and yes my fingers are sore.. Hate that thing.. It saves my life though.
I bet that after playing with the laser for a while they start to loose voltage & go dim, Every other battery does too..
They are 3 volt & can be checked with a volt meter..
In fact I have some CR2032 Lithium batteries right here that aren't marked DL but CR JFYI.. I bought these @ Kroger..
I'd also bet they are ALL made in China in the same factory..
You're Mileage May Vary..
So Go Out & Get some new batteries..

I didn't know that S&W had bought Crimson Trace.
Must be why the internal lasers in some older pistols are from Insight Technology..

MERRY CHRISTMAS

 

[kbm6893]

I bought my first CT years ago for a J frame airweight. I'd just call them when I needed batteries and they'd send however many I said I needed. No fuss, no muss. Dang I miss the good 'ol days of just talking to people who give a **** about customer service.

Same for me. Didn’t know they changed. Sad.

 

[sandog]

Guys must play with their laser a lot to need a new battery every year. I keep a few spares but have not needed one yet for the first Streamlight TRL-6 I bought 4 years ago.

I heard that CT had problems with contacts coming loose, it would suck to have the laser that is permanently attached and you have to send the whole gun in to fix the laser problem.

All my light/lasers are easily detachable and are made by Streamlight or Lasermax, like this light and green laser on the .45 Shield.

 

[BSA1]

I am glad that someone else doesn’t like the factory built in laser. Considering how long a firearm can last with reasonable care and how fast technology keeps advancing it is foreseeable that the laser will be useless once manufacturer support ends.

 

[trikerdon]

This is what I use. Don't have a battery problem.

I can't get the link to work and I can't delete this post. Look up the Olight baldr mini or Olight Store.
Search results for: 'baldr mini htm' | OlightStore