alabamabarry
Member
does any one have comcast internet..ive got at&t... hate them, spent over two hours whith them and talked to 9 people. bigest cluster f****.if i ever seen one
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gunlovingirl
Member
I have Comcast internet. Used to have ATT. Hated it. One problem after another. I haven't really had any problems with Comcast.
joeintexas
US Veteran
I feel your pain brother! We have at&t also and I hate having to talk to a half dozen people, some of which you can't understand a word they say until you finally get a supervisor. And just wait until you change plans, their billing is atrocious! We would send the payment in on the new account, they would send it back saying we didn't have that account then charge us a late fee on the account we dropped, it took forever to get it right. To their credit they finally admitted that they had made the error and they did make it good by dropping all late fees which weren't late to begin with.
Geeeee - I don't get it.
I've had AT&T phone and internet like forever and have had a few problems with DSL over the years. EVERYONE that I've talked to has been knowledgeable, patient, and helpful -- And resolved my problems.
My TV is DirecTV and they have been just great to work with over the phone too.
My mom, on the other hand, has Comcast TV, phone, and DSL. She not only has problems frequently, she has a really hard time getting anyone to do anything about them.
I've had AT&T phone and internet like forever and have had a few problems with DSL over the years. EVERYONE that I've talked to has been knowledgeable, patient, and helpful -- And resolved my problems.
My TV is DirecTV and they have been just great to work with over the phone too.
My mom, on the other hand, has Comcast TV, phone, and DSL. She not only has problems frequently, she has a really hard time getting anyone to do anything about them.
I had DSL, and it just did not compare to cable Internet performance. I've got cable tv, Internet, and phone through cable, and could not be happier. Decent package price, zero problems, and very good products/features. Wish it was less money, but I think you get what you pay for...
Ditto, I have Comcast for everything.
writerinmo
US Veteran
I had Charter cable TV and internet, and sure, you can't beat the speed. But I couldn't handle the price constantly going up, nearly double as soon as you get out of whatever "deal" you sign up under. Finally just let it get shut off, will be adding the ATT DSL to our family wireless plan at some point. My son works at the ATT call center, it's amazing how every day he comes home and talks about all the "clueless" people that he had to deal with that day...
I have had AT&T DSL for about 3 years. I installed it myself and never had a problem.
In my area, it is that or Time-Warner. I will not have anything to do with T-W since they falsely accused me of stealing their junky cable TV service.
In my area, it is that or Time-Warner. I will not have anything to do with T-W since they falsely accused me of stealing their junky cable TV service.
JcMack
Member
Cable is better as far as upload/download speeds. If you need it and can justify $50+ for cable DSL you're better off. I've used ATT DSL for about 6 years. Every time they want to up my DSL bill I call them and they reduce it rather than lose a customer. Initially I had some problems with ATT DSL. Those problems were 50/50% ATT/ME. They had to reroute the phone cable from the pole to the house since the cable ran to close to the electric service. I had to tighten all connections in all the phone blocks. Since then DSL works fine. (I shouldn't say that cause you know what always happens) I'm surprised Netflix works so well.
You guys are blessed if Comcast does not give trouble. In this area, it goes out any time it rains or thunders within a 30 mile radius.
Most of my neighbors had Comcast and over the last few yrs, ALL have gone to either private satellite or ATT. I went from Comcast to ATT and have not had a single problem with the DSL or phone service. In fact I was given a new spare modem in the event my modem went out at an inopportune time.
Most of my neighbors had Comcast and over the last few yrs, ALL have gone to either private satellite or ATT. I went from Comcast to ATT and have not had a single problem with the DSL or phone service. In fact I was given a new spare modem in the event my modem went out at an inopportune time.
JcMack
Member
You're right! Cable was awful when I first moved here 12 years ago. Never had cable to the internet but my Comcast TV used to go out all the time. I guess the "all your eggs in one basket" thing applies too.
AT&T Uverse
I've had many problems with my AT&T package, mostly with television - not getting all channels I've been paying for. Internet service is not the fastest but other than that not a problem. They do manage acceptable land line phone service. However they keep making errors (in their favor) in billing. Its a constant fight with customer service as every time you call you have to tell the story from the beginning. It seems they keep no records on any problem you may be experiencing even though you have called multiple times on the same issue. All in all they offer more frustration than service. I wouldn't recommend it.
I've had many problems with my AT&T package, mostly with television - not getting all channels I've been paying for. Internet service is not the fastest but other than that not a problem. They do manage acceptable land line phone service. However they keep making errors (in their favor) in billing. Its a constant fight with customer service as every time you call you have to tell the story from the beginning. It seems they keep no records on any problem you may be experiencing even though you have called multiple times on the same issue. All in all they offer more frustration than service. I wouldn't recommend it.
I've had Comcast for both Cable TV and Internet for nearly 10 years now. I have had literally no problem, and the customer service the few times I have had to contact them has been excellent (once you get through the automated answering screen). Our area has just been upgrades to all digital service for TV, and we had to install adapters or cable boxes on all sets. They scheduled a serviceman and he did 5 sets for me and out the door in under an hour, and all is well.
cmort666
Member
I LOATHE AT&T.
EVERYBODY I know who's dealt with them and their predecessors for internet service has had a lousy experience.
I once had a customer (a pinball sales and repair shop) who lost internet service. They called AT&T who had them completely disassemble their local area network at the hub and router and hook up a PC directly to the DSL modem. When the problem couldn't be resolved, AT&T basically said, "Sorry" and hung up without telling the customer how to put their network back together that THEY told them to disconnect. When I got there, I put the network back together, saw that the internet still wasn't accessible, and called AT&T. It turns out that the problem was on AT&T's end. So AT&T had somebody knock out their LAN, left them without a network for a day or two, and the problem was their fault to begin with.
I helped a friend set up the Linux server, Cobalt Cube, LAN and internet at St. James Catholic School in Lakewood, OH. AT&T had an outdoor wiring appointment for 9:00am on a Wednesday morning. They never showed up. When my friend called, they said, "Nobody was there." They were unable to explain how "Nobody was there" at a large Catholic elementary school at 9:00am on a Wednesday morning. One Saturday, we were in there trying to get the internet problems fixed. The technician my friend was talking to copped an attitude, to which my friend responded by asking, "Is there somebody there I can talk to who's NOT an ***hole?" The smart mouthed technician was shocked and asked my friend, "Did you just call me an ***hole???" My friend replied, "Not directly." The tech then said, "I'm going to get my supervisor!", to which my friend replied, "You do that." A minute later, the supervisor comes on and asks, "Did you just call my technician an ***hole???", to which my friend replied "Not directly." After that incident, I wrote on the board in the classroom where we were working, "And AT&T must be destroyed! (AT&T delenda est.)" We forgot to erase it, so that Monday morning, one of the kids asked, "Mrs. Utrata, why must AT&T be destroyed?"
A few years ago, they disallowed outbound email from anyone's email servers except their own... without telling anyone. A friend for whom I did work had multiple customers unable to send email until the cause was discovered.
Also a few years ago, they started locking out people's outbound email if they sent more than a few messages in a set period of time... which they did not specify to, or even notify any of their customers about. The solution? Call a helpdesk in India... followed by a several hour wait to have the SMTP (outbound) email unblocked.
Of course they also cut my DSL connection to give somebody else in the building regular phone service, then wanted me to take time off from work to babysit them while they fixed what they screwed up. I'd already had problems with them missing appointments and lying about it, so I told them to either fix it without me, like they broke it without me, or cancel the service and I'd sue them. When I filed a Public Utilities Commission of Ohio complaint against them, their smugness vanished like a lucid thought from Joe Biden's head.
At my last job, a couple of people in suits knocked on the door. When they came in, I asked them, "How can I help you?" They replied "We're from AT&T." I responded, "That's unfortunate."
I call the whole Ameritech/SBC/AT&T combine "Soviet Bell" because their customer service model is straight out of the U.S.S.R.
Maximumbob54
Member
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I had cable internet in North Florida when it was Roadrunner and then when it was bought out by Comcast. They both suffered from the same problem. When it was high usage hours it would dump down in speed/bandwidth availability. I went with Bell South for DSL and now they are AT&T in this area. I made the mistake of trying Clearwire for a year and will never do that again. I went right back to AT&T DSL and will be with them for the future. DSL never seems to slow down, I can web surf all I want, watch Netflix all I want, and the service is fine unless the phone lines go down which is almost never. I wish everyone could have the same experience with them that I have.
yeah, i got comcast about 44.00 a month not bad service but they keep changeing things around and i hate that. the internet people are not the usual 30 year old college graduates from idiot college on the phone and they can give you correct answer
Oldman,
Around here, AT&T does privide TV through UVERSE. Years ago, they did have the Direct TV offering, but that has been gone for many years. Just remember, AT&T is not really AT&T, IMO. Southwestern Bell bought AT&T when they were a shell of their former selves. Southwestern Bell bought Bell South as well as other portions of the former Bell System. Now it was always my understanding that Bell South out performed Southwestern Bell. So now you have the inferior company running the superior company. Do you think the inferior company is rising to the occasion, or drag the superior company down to it's level? Just a thought. Dean
Around here, AT&T does privide TV through UVERSE. Years ago, they did have the Direct TV offering, but that has been gone for many years. Just remember, AT&T is not really AT&T, IMO. Southwestern Bell bought AT&T when they were a shell of their former selves. Southwestern Bell bought Bell South as well as other portions of the former Bell System. Now it was always my understanding that Bell South out performed Southwestern Bell. So now you have the inferior company running the superior company. Do you think the inferior company is rising to the occasion, or drag the superior company down to it's level? Just a thought. Dean
bobbyd
SWCA Member
Comcast hassles
I have Comcast at two different locations and both technical support and billing services are a disaster!
...decent technical advice is purely the product of whoever you happen to get; 48% of the techs contradict what the other 48% say and only 4% really know what's going on.
...billing has been a total cluster with no bills being sent, service cut off because they cannot find payments that had been mis-applied by them to different accounts. Billing problem resolution is clearly being handled offshore with language difficulties, repeated promises to refer problems to a higher authority and problems that are never solved and phone calls to be received that never are.
I've never had AT&T so cannot compare but claims by Comcast to be a customer service oriented company simply do not stand up.
I have Comcast at two different locations and both technical support and billing services are a disaster!
...decent technical advice is purely the product of whoever you happen to get; 48% of the techs contradict what the other 48% say and only 4% really know what's going on.
...billing has been a total cluster with no bills being sent, service cut off because they cannot find payments that had been mis-applied by them to different accounts. Billing problem resolution is clearly being handled offshore with language difficulties, repeated promises to refer problems to a higher authority and problems that are never solved and phone calls to be received that never are.
I've never had AT&T so cannot compare but claims by Comcast to be a customer service oriented company simply do not stand up.
mkk41
US Veteran
Yep , that's my story too. Seems to take forever to get thru to anyone. I have waited for over an hour to get thru to someone who barely understands/speaks English!
