Passing along excellent customer service by S&W.
The manual tabs for the slide lock broke on my M&P Pro 40 5" after about 5,000 flawless rounds. While the slide would still lock back with an empty magazine, it was very difficult to manually shift the slide lock up.
Customer service volunteered it would be covered under warranty including shipping. He e-mailed the shipping label immediately. Had the repaired pistol back in 16 days. S&W included a free magazine (10 round, but hey, who's complaining).
The manual tabs for the slide lock broke on my M&P Pro 40 5" after about 5,000 flawless rounds. While the slide would still lock back with an empty magazine, it was very difficult to manually shift the slide lock up.
Customer service volunteered it would be covered under warranty including shipping. He e-mailed the shipping label immediately. Had the repaired pistol back in 16 days. S&W included a free magazine (10 round, but hey, who's complaining).
